Loan Servicing Specialist II

Alerus Financial; Fargo (ND); On-site; USD 30,000 - 37,000; Full time

Job summary

Alerus Financial is hiring a Loan Servicing Specialist II to manage loan booking and servicing for commercial and consumer loans. You will support documentation, settlements, and ongoing administration while maintaining client satisfaction and regulatory compliance.

Join a team that focuses on integrity, excellence, and collaborative problem-solving in a dynamic banking environment. Strong attention to detail and the ability to handle high-volume tasks are essential.

Qualifications

• Strong communication and client-service skills are essential.
• Ability to manage high-volume, time-sensitive transactions.
• Willingness to work after hours to support business needs.
• Detail-oriented with accuracy in loan processing and documentation.
• Ability to adapt to continuous change and improve processes.

Responsibilities

• Book loans into the core system including new, renewals, and extensions.
• Review loans for accuracy post-booking and generate reports.
• Support consumer and commercial loan processing including mortgage and leases.
• Collaborate with documentation and credit teams to ensure accurate booking.
• Process loan payments and fund disbursements across channels.
• Handle loan maintenance, payoff quotes, and related reports.
• Maintain UCC filings, lien perfection, and mortgage filings.
• Assist internal/external partners with servicing inquiries.
• Research exceptions and resolve with senior support when needed.
• Identify and implement client-focused process improvements.

Skills

Communication

Client-service

Time management

Attention to detail

Adaptability

After-hours availability

Education

Associate degree

Job description

Description

WHO ARE WE:

Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES:

Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Loan Servicing Specialist, II is responsible for booking and servicing all types of loans, including commercial and consumer. This position will have a broad knowledge of loan functions and regulatory requirements and perform the due diligence needed to ensure complete and accurate system processing. This position will maintain a client focus to deliver a superior client experience.

WHAT YOU'LL BE DOING:

• Responsible for the loan booking process to the core system, includes new, renewals, or extensions
• Ensure core system integrity by reviewing loans for accuracy post-booking and various reports
• Support new and existing consumer and commercial loan processing including mortgage, lease, floor plan and purchased and sold participations
• Collaborate with consumer loan documentation and credit administration to ensure loan is booked accurately
• Process loan payments and fund disbursements via all payment channels
• Monitor inboxes and perform various loan maintenance, payoff quotes and reports
• Complete and maintain tracking items for, but not limited to, UCC Filings and continuations, lien perfection, insurance processing and filing of mortgages
• Responsible for paid loan processing, which includes lien releases and mortgage satisfactions
• Assist internal departments and external clients with loan servicing related processing inquiries
• Assist in identifying and researching exceptions. Handle time-sensitive or moderately complex issues and, if needed, collaborate with the senior or supervisor to resolve
• Identify and implement process improvements that enhance the client experience and build scale

WHAT YOU SHOULD HAVE:

• Associate's degree or equivalent combination of education and/or related experience in the financial industry
• 3-5 years of related experience in loan operations
• High level of communication and client-service skills
• Ability to manage high volume, time sensitive transactions and situations
• Ability to carry out the work of loan programs and projects, to include availability to work after hours to support business needs
• High level of commitment to accuracy and detail
• Ability to accept, support and implement continuous change

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

BASE PAY:

Expected pay for starting will range from $22-$27 per hour, additional experience will be taken into consideration.

WORK ENVIRONMENT:

Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.