Client Service Center Associate - Banking

Alerus; Northern (KY); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) and ESOP

Job summary

Alerus is seeking a Client Service Center Associate for banking, a remote role with preferred markets in Twin Cities, Grand Forks, Fargo, or Phoenix. Hours are Mon-Fri 10am-7pm Central and one Saturday per month.

You will handle calls, emails, and chats for banking and wealth management clients, explaining products and guiding usage of digital tools, while maintaining up-to-date knowledge of services and fraud prevention.

Qualifications

• 1+ years of experience in business customer service or accounting/bookkeeping preferred.
• 1+ years of experience directly related to financial services preferred.
• Excellent written/oral communication and organization skills required.
• Ability to prioritize and to be self-motivated.
• Independently manage multiple concurrent tasks and meet deadlines.
• Proven ability to adapt to a fast paced, changing environment centered around technology.

Responsibilities

• Answer telephone, email, and chat inquiries from banking and wealth management clients promptly and courteously.
• Provide professional, accurate and clear communication.
• Understand and clearly communicate inquiry and transactional use of the Alerus websites, mobile apps, and voice response systems.
• Maintain up-to-date financial services and internal systems and software (AS400, Q2, Architect and Salesforce) knowledge as it pertains to the job.
• Understand and communicate basic principles of deposit, money market, time accounts and loan policies to clients.
• Actively maintain knowledge of all Alerus products, services, and processes including fraud prevention and documentation.
• Develop and enhance client relationships by informing clients of Alerus products and services that meet their needs.
• Foster a positive work environment and support co-workers in achievement of departmental goals.
• Meet performance standards such as quality assurance scores, productivity, and attendance.

Skills

Customer service

Communication

Organization

Self-motivation

Multitasking

Tools

AS400

Q2

Architect

Salesforce

Job description

Client Service Center Associate - Banking

This is a remote position. Candidates preferred to be residing in the Alerus physical footprint of these markets: Twin Cities area, MN; Grand Forks or Fargo, ND; or Phoenix, AZ.

Hours:Monday - Friday 10am - 7pm Central Time and one Saturday per month (8am - 12pm).

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:
The Client Service Center Associate, Banking is responsible for answering a wide range of incoming calls from banking and wealth management clients. Client Service Center Associates educate, troubleshoot and address issues, provide support, and offer information as needed to correctly and efficiently respond to caller inquiries. A single point of contact where clients receive support on products offered with Alerus.

WHAT YOU’LL BE DOING:

• Answer telephone, email, and chat inquiries from Alerus banking, mortgage, and wealth management clients promptly and courteously. Show respect and patience to all clients. Inbound calls will cover a wide range of topics, including balance inquiries, debit card maintenance, disputes, transfer requests, and loan payments.
• Provide professional, accurate and clear communication.
• Understand and clearly communicate inquiry and transactional use of the Alerus websites, mobile apps, and voice response systems.
• Maintain up-to-date financial services and internal systems and software (AS400, Q2, Architect and Salesforce) knowledge as it pertains to the job.
• Understand and communicate basic principles of deposit, money market, time accounts and loan policies to clients.
• Actively maintain knowledge of all A leur products, services, and processes including fraud prevention and documentation.
• Develop and enhance client relationships by informing clients of Alerus products and services that meet their needs and encourage a financially fit client.
• Foster a positive work environment and support co-workers in achievement of departmental goals.
• Meet performance standards such as quality assurance scores, productivity, and attendance. Proactively notify manager if standards will not be met.

WHAT YOU SHOULD HAVE:

• 1+ years of experience in business customer service or accounting/bookkeeping preferred.
• 1+ years of experience directly related to financial services preferred.
• Excellent written/oral communication and organization skills required.
• Ability to prioritize and to be self-motivated.
• Independently manage multiple concurrent tasks and meet deadlines.
• Proven ability to adapt to a fast paced, changing environment centered around technology.

WHAT WE BRING TO THE TABLE:

• Comprehensivebenefitspackageprovidingawide range ofhealth and well-beingbenefits, including medical,dental, vision,lifeandlong-termdisability insurance; and401(k)andESOPfor retirement savings.
• Generous paid time off programssuch asflexible time off,company-paid holidays,parental and bereavement leave.
• Learning and development resourcesfor personal and professionalcareer development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, anddiscountson Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Workistypicallyperformed in an office setting. Theemployeeisregularly required tosit for extended periods of time.The employeeis occasionallyrequired tomove about the officeutilizingproper ergonomic safeguards when doing so.Additionally, theemployee mustoccasionally liftormovesuppliesand materialsupto 20 pounds.
BASE PAY RANGE:
$21.00 - $22.00 per hour
The above information in this description has been designed toindicatethe general nature and level of work performed by employees in this position. It is not designed tocontainor be interpreted as an exhaustive list of all responsibilities, duties,and qualificationsrequired ofemployees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.