Loan Servicing Specialist II

First Mid Bancshares, Inc.; Edwardsville (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental & vision coverage with

401(k) with employer match

Job summary

First Mid Bancshares, Inc. is seeking a Retail Loan Servicing Clerk II to provide centralized loan servicing support to branches, customers, loan operations and loan officers. You will handle inquiries by phone or ticket and ensure accuracy while meeting SLAs.

The role requires 3+ years of clerical or banking experience, High School education or equivalent, and proficiency in Microsoft Office. Total Rewards include comprehensive health benefits, 401(k) with match, generous PTO, tuition

Qualifications

• Proficient in Microsoft Office products.
• Thorough understanding of loans, loan system and data system.
• Ability to handle a significant workload of varying tasks.
• Strong interpersonal skills for internal and external customers.

Responsibilities

• Serve as primary point of contact for incoming customer service inquiries related to loans, via phone or ticket.
• Identify and resolve payment discrepancies timely.
• Initiate payments reversals and corrections per procedures.
• Review billing notices and scheduling for accuracy.
• Process various payments (electronic transfers, ACH, wires).
• Maintain knowledge of loan servicing and related processes.
• Provide timely customer service by phone or email.
• Complete loan reports daily, weekly, monthly.
• Stay compliant with local, state, and federal regulations.

Skills

MS Office

Loan knowledge

Data systems

Interpersonal skills

Education

High School or equivalent

Job description

First Mid Bancshares, Inc. is seeking a Retail Loan Servicing Clerk II to provide centralized loan servicing support to branches, customers, loan operations and loan officers. You will handle inquiries by phone or ticket and ensure accuracy while meeting SLAs.

The role requires 3+ years of clerical or banking experience, High School education or equivalent, and proficiency in Microsoft Office. Total Rewards include comprehensive health benefits, 401(k) with match, generous PTO, tuition