Loan Servicing Clerk II – Customer Support, Bonus Eligible

First Mid-Illinois Bancshares, Inc.; Burlington (IA); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental & vision coverage

HSA matching

401(k) with company match

Employee Stock Purchase Plan

Generous PTO

Paid holidays & parental leave

Tuition reimbursement

Performance-based bonuses

Resumo da oferta

First Mid Bancshares, Inc. is seeking a Retail Loan Servicing Clerk II to provide centralized loan servicing support to our branches, customers, loan operations and loan officers.

You will handle customer inquiries by phone or ticket, resolve payment discrepancies, process payments, and maintain accurate loan records in accordance with SLAs and regulatory requirements. The role requires strong Microsoft Office skills, a solid understanding of loan systems, and the ability to manage a heavy

Qualificações

• Proficient in Microsoft Office products.
• Thorough understanding of loans, loan system and data system.
• Detailed information must be handled in an accurate, timely and confidential manner.
• Must be able to handle a significant workload of varying tasks.
• High level of interpersonal skills with the ability to interact professionally with the team as well as internal and external customers.
• Ability to gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance.

Responsabilidades

• Serve as primary point of contact for incoming customer service inquiries related to loans, via phone or ticket, while meeting established service level standards.
• Identifies and resolve payment related discrepancies in a timely and effective manner.
• Initiate and complete payment reversals and corrections in accordance with established procedures.
• Conduct reviews of billings notices and billing schedules to verify accuracy.
• Execute accurate and timely processing of various types of payments, including but not limited to electronic transfers, ACH transactions and wire transfers.
• Maintains full, in-depth knowledge and is highly skilled in all areas of loan servicing and tasks within the department.
• Provides exceptional customer service by phone or email to internal and external customers.
• Completes a variety of loan reports on a daily, weekly and monthly basis.
• Remains current and knowledgeable on local, state and federal regulations affecting functions of Retail Loan Servicing.
• Reviews final title policies for accuracy and works to ensure timely receipt of all required policies, resolving any errors or discrepancies in accordance with policy and investor requirements.
• Addresses escrow analysis inquires in accordance with RESPA and servicing guidelines.
• Accept and review Successor in Interest applications and collect supporting documentation for bank decision making.
• Monitor and process alerts for fraudulent activity and frozen credit lines.
• Ensures timely and accurate processing of force-placed insurance premiums and refunds on customer accounts.
• Assists in answering questions and providing training to teammates when needed.
• Reversing payments related to returned checks
• Processing loan construction disbursements
• Responding to subpoena and summons by providing requested documentation to the Tax & Legal Department
• conducts daily reconciliation of non-posted transactions and departmental general ledgers

Conhecimentos

Microsoft Office

Loan system knowledge

Confidential handling

Interpersonal skills

Policy compliance

Formação académica

High School or equivalent

Descrição da oferta de emprego

First Mid Bancshares, Inc. is seeking a Retail Loan Servicing Clerk II to provide centralized loan servicing support to our branches, customers, loan operations and loan officers.

You will handle customer inquiries by phone or ticket, resolve payment discrepancies, process payments, and maintain accurate loan records in accordance with SLAs and regulatory requirements. The role requires strong Microsoft Office skills, a solid understanding of loan systems, and the ability to manage a heavy