Loan Servicing Specialist I or II

Maps Credit Union; Salem, Northern (OR, KY); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

401(k) match

Paid time off

Paid holidays

Employee assistance program

Student loan paydown

Employee loan discount

Job summary

Maps Credit Union is seeking a Loan Servicing Specialist to support a variety of loan servicing and operations. You will process payoffs, modifications, lien releases, and corrections while ensuring compliance with BSA/AML and OFAC policies. The role emphasizes member service, accuracy, and continuous improvement.

The position offers a hybrid schedule (4 days onsite, 1 day remote) in Oregon, with benefits and a focus on professional growth within the lending, compliance and member services teams.

Qualifications

• Excellent written and oral communication skills.
• Strong analytical, time management and organizational skills.
• Ability to retain broad knowledge of tasks in the department.
• Ability to adapt to changes and solve problems.
• Maintain confidentiality of sensitive information.
• Build professional relationships with members, staff and outside agencies.

Responsibilities

• Follows regulatory and policy requirements including BSA/AML and OFAC compliance.
• Provides superior member service and resolves issues promptly.
• Make sound decisions based on loan servicing policies with autonomy.
• Handle loan servicing duties: payoffs, lien releases, modifications, and corrections.
• Maintain and process titles, escrow accounts, and insurance tracking.
• Assist with rate changes, indexing, and notices; ensure accuracy and timing.

Education

Associates Degree or equivalent

Job description

Description

Join a team dedicated to helping members achieve financial success while supporting the strength and stability of the Credit Union. As a Loan Servicing Specialist, you'll perform a variety of loan servicing and operational functions that keep lending processes running smoothly and accurately. This role offers the opportunity to build expertise across lending, compliance, and member service while collaborating with a team that values accuracy, initiative, and continuous improvement.

ESSENTIAL FUNCTIONS:

1. 1. Follows regulatory and policy requirements, which include those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, identity Theft Red Flags and other compliance-related policies.
2. 2. Provides superior member service to members, fellow staff, and external providers. Ensuring members receive professional service and that member issues are resolved promptly, with follow through to resolution.
3. 3. Makes sound decisions based on loan servicing and manufactured home loan policies and guidelines. A moderate amount of professional discretion and autonomy is expected in making decisions related to loan servicing responsibilities and duties.
4. 4. Assist with the following loan servicing duties and tasks:
   • Prepare and process loan payoffs and lien releases.
   • Prepare and process mortgage modifications and home equity subordinations.
   • Processing loan skips.
   • Monitoring lending reports and processing maintenance changes.
   • Complete and process loan adjustments and corrections.
   • Credit bureau file disputes and corrections.
   • The Collateral Protection Insurance Program.
   • Preparing and submitting files to collection agencies.
   • HMDA tracking and validation. (Loan Servicing Specialist II)
   • Insurance claims. (Loan Servicing Specialist II)
   • FHLB (sold mortgage loan) reporting, remitting, and reconciling activities. (Loan Servicing Specialist II)
5. 5. Assist in maintaining the organization’s titles (DMV and Oregon Marine Board). Process title changes, lien releases, and title releases after payoff.
   • Includes mailing titles upon payoff to appropriate dealer, financial institution, insurance agency, or individual.
6. 6. Assists with all duties associated with the administration of business, mortgage, home equity, indirect manufactured home loan, and FHLB mortgage loan escrow account activity including: (Loan Servicing Specialist II)
   • Escrow account set up, monitoring, and tracking of all escrow items.
   • Annual account analysis.
   • Monthly hazard insurance, flood insurance, property tax, and private mortgage insurance tracking, updating, processing, and disbursal to the appropriate vendor.
   • Private mortgage insurance activation, monitoring, and releases.
7. 7. Assist with maintaining the organizations indirect manufactured home loan titles, including tracking of outstanding titles, lien releases, and title releases after payoff.
8. 8. Responsible for the administration of the interest rate change activity for mortgage and business loans including:
   • Daily tracking of interest rate index changes.
   • Reviewing upcoming monthly rate change reports for accuracy and timing.
   • Produce and review interest rate and payment change notices.
   • Research and resolve interest rate change errors or exceptions.
9. 9. Understands and complies with all laws, regulations, policies, programs, and procedures related to loan servicing and maintenance.
10. 10. Supports inter and intra departmental operations and workflow by providing assistance, information, and cooperation.

OTHER JOB FUNCTIONS:

1. 1. Contribute to attaining Credit Union objectives by performing other duties as assigned.
2. 2. Contribute to process improvement by continually assessing assigned tasks and communicating potential solutions.
3. 3. Participate in committee and team projects as assigned by the Loan Servicing Manager.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. 1. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
2. 2. Strong analytical, time management and organizational skills and the capacity to integrate diverse objectives with a high level of accuracy and attention to detail.
3. 3. Ability to retain a broad knowledge of tasks performed in the department.
4. 4. Ability to remain flexible in order to adapt to changes in work environment; take initiative; good problem-prevention, and problem-solving skills.
5. 5. Ability to maintain confidentiality of sensitive information.
6. 6. Ability to build relationships and work with co-workers, members and outside agencies professionally and tactfully.
7. 7. Knowledge of basic accounting principles.
8. 8. Working knowledge of Credit Union products and services.

QUALIFICATIONS:

1. 1. Associates Degree or equivalent professional experience with business related or industry specific training (i.e., accounting, lending, and finance).
2. 2. 1-3 years of progressive financial industry experience in loan servicing, lending and/or financial services or the equivalent combination of training and experience. (3-5 years for the Loan Servicing Specialist II)
3. 3. 1-3 years in a customer relationship role.
4. 4. Must possess a valid Oregon driver’s license.
5. 5. Must be bondable.

Non-Exempt Pay Range: $22.19 - $31.24 per hour, depending on relevant experience with the upper portion of the range reserved for the Loan Servicing Specialist II position.

Typical schedule: Monday – Friday, 8:30 AM – 5:30 PM.

*This position is eligible for a hybrid work schedule after successful completion of a training period. The hybrid work schedule is 4 days onsite and 1 day remote per week.

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

• We offer paid volunteer time
• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

About Maps:

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 87,000 members at 14 branch locations and supports over 370 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators’ credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life’s great adventure is to do it together.