Commercial Loan Operations Officer

Maps Credit Union; Oregon City (OR); On-site; USD 63,000 - 78,000; Full time

Job summary

Maps Credit Union is seeking a Commercial Lending professional to manage the full loan lifecycle—from origination to servicing—while maintaining strong member relationships and adherence to regulatory requirements.

You will collaborate with relationship managers and credit analysts to ensure timely processing, accurate documentation, and high-quality service to members and borrowers. This role requires in-person work in Oregon City, with emphasis on compliance and loan file integrity.

Qualifications

• Excellent written and oral communication skills.
• Strong analytical, time management and organizational skills.
• Ability to onboard loans into core system.
• Experience with LaserPro or similar loan documentation platform.
• Ability to build relationships with members, borrowers and staff.
• Discretion and confidentiality in handling sensitive information.

Responsibilities

• Support origination, onboarding, servicing, and maintenance of the commercial loan portfolio.
• Prepare loan documents and audit for completion.
• Coordinate with staff and external providers to facilitate timely processing and closings.
• Process loan payments, advances, and payoffs; monitor loans through periodic reviews and proper documentation.
• Ensure compliance with BSA, OFAC, AML and related policies.

Skills

Communication skills

Analytical skills

Relationship management

Onboarding loans

Loan documentation proficiency

Confidentiality

Education

Associates Degree in business or related field

Tools

LaserPro

Job description

Maps Credit Union

Description:

Are you passionate about building relationships and helping local businesses thrive? Join our Commercial Lending team and make a meaningful impact by supporting the full commercial loan lifecycle, including origination, processing, onboarding, closing, quality control, and servicing. In this collaborative role, you'll work alongside Commercial Relationship Managers and Credit Analysts to provide exceptional member experiences while contributing to the continued growth and financial stability of the Credit Union.

ESSENTIAL FUNCTIONS:

1. Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies.

2. Responsible for providing support and assistance with the origination, onboarding, servicing, and maintenance of the commercial loan portfolio including:

• Provides superior service, building and maintaining positive working relationships with members, borrowers, and their representatives.
• Maintains a high level of contact with Commercial Team Members and borrowers to ensure that needs are met, and documents required for processing, underwriting, closing and servicing are secured in a timely manner.
• The processing of commercial loan requests from application through loan closing; including reviewing loan conditions for accuracy and follow-up with Commercial Loan Team.
• Preparing loan documents and auditing signed documents for completion.
• Loan funding, post-closing follow-up and file quality control.
• Professionally communicating and coordinating with in-house staff and external providers to facilitate timely loan processing and loan closings, timely and thorough monitoring of commercial loans through periodic reviews, continual analysis and proper documentation.
• Processing loan payments, loan advances, participation payments, construction loan management, core maintenance, HMDA tracking, quoting and processing loan payoffs and reconveyances.
• Demonstrates a comprehensive knowledge and understanding of commercial loans, policies and procedures, and applicable laws and regulations.

3. Assumes responsibility for and makes sound decisions based on department policies and procedures. A moderate amount of professional discretion and autonomy is expected in making decisions.

4. Supports inter- and intra-departmental operations and workflow by providing information to and cooperating with co-workers' organization wide.

Requirements:

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
2. Strong analytical, time management and organizational skills and the capacity to integrate diverse objectives with a high level of accuracy and attention to detail.
3. Strong relationship management skills.
4. Ability to accurately and timely onboard loans into core system
5. Ability to successfully use LaserPro or equivalent loan documentation platform.
6. Ability to prepare reports, presentations and analyze data drawn from a variety of sources.
7. Ability to work without direct supervision, with good problem prevention and problem-solving skills.
8. Ability to retain a broad knowledge of tasks performed in the department.
9. Ability to remain flexible in order to adapt to changes in work environment.
10. Ability to maintain confidentiality of sensitive information.
11. Ability to build relationships and work with co-workers, members and outside agencies professionally and tactfully.

QUALIFICATIONS:

1. Associates Degree in business related college courses (i.e., accounting, finance, business, or economics) or equivalent professional experience and industry specific training in real estate and/or commercial Lending.
2. 5-7 years of progressive responsibilities in financial institution and lending experience with an emphasis on commercial and/or real estate lending operations.
3. 3-5 years of business banking relationship/account management or similar related experience.
4. Proven ability to utilize LaserPro or equivalent loan documentation platform.
5. Must possess a valid Oregon driver's license.
6. Must be bondable.

Non-Exempt Pay Range: $30.15 - $37.69 per hour, depending on relevant experience.

This position is in-person 100% in Oregon City, OR.

To show our appreciation to employees, we offer:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer-matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year24 hours of paid volunteer time per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

Why employees are proud to work here:

• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

About us:

Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 87,000 members at 14 branch locations and supports over 380 employees. More than anything else, we believe in lifelong learning—not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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