Loan Servicing Specialist: Customer-Driven, Detail-Oriented

Bank of Springfield; Springfield (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Bank of Springfield is seeking a detail-oriented Loan Servicing Representative to support daily loan servicing for consumer and commercial loans. You will ensure loan records are accurate, assist customers with inquiries, and deliver exceptional service in a collaborative environment.

The role emphasizes reviewing loans, handling payoff quotes, processing servicing tasks, and contributing to special projects.

Qualifications

• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong attention to detail and problem-solving skills.
• Effective communication and collaborative teamwork.
• Excellent organizational skills with multitasking.
• Banking or loan servicing experience preferred but not required.

Responsibilities

• Review new and renewed loans to ensure all coding and documentation are accurate.
• Answer customer inquiries as part of the Loan Servicing phone queue, providing prompt and professional service.
• Process daily loan servicing tasks, including payoff quotes, loan payoffs, and other servicing requests.
• Maintain regular and predictable attendance.
• Assist with additional loan servicing responsibilities and special projects as assigned.

Skills

Attention to detail

Communication skills

Team collaboration

Organizational skills

Problem-solving

Tools

Microsoft Excel

Microsoft Word

Job description

Bank of Springfield is seeking a detail-oriented Loan Servicing Representative to support daily loan servicing for consumer and commercial loans. You will ensure loan records are accurate, assist customers with inquiries, and deliver exceptional service in a collaborative environment.

The role emphasizes reviewing loans, handling payoff quotes, processing servicing tasks, and contributing to special projects.