Loan Servicing Representative

Bank of Springfield; Springfield (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Bank of Springfield is seeking a detail-oriented Loan Servicing Representative to support daily loan servicing for consumer and commercial loans. You will ensure loan records are accurate, assist customers with inquiries, and deliver exceptional service in a collaborative environment.

The role emphasizes reviewing loans, handling payoff quotes, processing servicing tasks, and contributing to special projects.

Qualifications

• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong attention to detail and problem-solving skills.
• Effective communication and collaborative teamwork.
• Excellent organizational skills with multitasking.
• Banking or loan servicing experience preferred but not required.

Responsibilities

• Review new and renewed loans to ensure all coding and documentation are accurate.
• Answer customer inquiries as part of the Loan Servicing phone queue, providing prompt and professional service.
• Process daily loan servicing tasks, including payoff quotes, loan payoffs, and other servicing requests.
• Maintain regular and predictable attendance.
• Assist with additional loan servicing responsibilities and special projects as assigned.

Skills

Attention to detail

Communication skills

Team collaboration

Organizational skills

Problem-solving

Tools

Microsoft Excel

Microsoft Word

Job description

About The Position

Bank of Springfield is seeking a detail-oriented and customer-focused Loan Servicing Representative to join our team. In this role, you will support the day-to-day servicing of consumer and commercial loans by ensuring loan records are accurate, assisting customers with loan-related inquiries, and providing exceptional service. The ideal candidate is organized, enjoys problem-solving, and thrives in a collaborative environment.

• Review new and renewed loans to ensure all coding and documentation are accurate.
• Answer customer inquiries as part of the Loan Servicing phone queue, providing prompt and professional service.
• Process daily loan servicing tasks, including payoff quotes, loan payoffs, and other servicing requests.
• Maintain regular and predictable attendance.
• Assist with additional loan servicing responsibilities and special projects as assigned.

Essential Duties & Responsibilities

• Review new and renewed loans to ensure all coding and documentation are accurate.
• Answer customer inquiries as part of the Loan Servicing phone queue, providing prompt and professional service.
• Process daily loan servicing tasks, including payoff quotes, loan payoffs, and other servicing requests.
• Maintain regular and predictable attendance.
• Assist with additional loan servicing responsibilities and special projects as assigned.

Qualifications

• Proficiency in Microsoft Office applications, including Excel and Word.
• Strong attention to detail and excellent problem-solving skills.
• Ability to communicate effectively and work collaboratively with team members.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.
• Previous banking or loan servicing experience is preferred but not required.

Why Join Us?

At Bank of Springfield, you'll be part of a team that values collaboration, exceptional customer service, and professional growth. We offer a supportive work environment, competitive benefits, and opportunities to build a rewarding career in banking.

Benefits May Include The Following

Salary Range:

The salary range for this position is $18.00 - $20.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.