Loan Servicing Specialist | Analytics & Customer Support

WSFS Bank; Wilmington (DE); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid holidays

Job summary

WSFS Bank is seeking a Consumer Loan Servicing Specialist to support consumer and mortgage loan processing and provide high-quality servicing to internal and external customers.

You will perform maintenance in loan processing systems, reconcile accounts, conduct QA of loan documentation, onboard new loans, and collaborate with audit, compliance and vendors to meet regulatory requirements while delivering excellent service.

Qualifications

• Minimum five? No. Minimum Qualifications include: High school diploma or equivalent. Prior experience in a high-volume loan servicing and support environment is preferred. Must have prior experience in monetary, transactional or loan product servicing.
• Must have basic knowledge of lending terms and regulations as they may apply to various servicing situations.
• Strong analytical skills and attention to detail is required.
• Excellent oral and written communication skills are required.
• Must have proficiency in Microsoft Office products including Word, Excel and Power Point.

Responsibilities

• Perform maintenance and research involving consumer and mortgage loan products in various loan processing systems.
• Reconcile and balance multiple general ledger and other suspense type accounts as they relate to general loan servicing requirements.
• Perform quality control reviews of various loan documentation requirements.
• Document, record and release various collateral tied to consumer and mortgage loan packages as required.
• Answer phones, provide replies and answers via various loan servicing mailboxes within established SLA time-frames whether from internal or external customers.
• Post payments, process payoff requests as requested by internal and external customers.
• Review and analyze various reports, document findings and present said findings to management, audit or other groups as required via spreadsheets and other reporting mechanism.
• Onboard and document new loans as required.
• Perform various Quality Assurance functions as established by management ensuring proper department oversight of the loan onboarding and closing processes.
• Communicate and work with internal and external partners such as audit, compliance and vendor’s as necessary to ensure the department is meeting its regulatory and other loan servicing responsibilities.
• Take ownership of various issues and problems as they occur and where applicable perform detailed analytical reviews and research to resolve such promptly, all while providing excellence in customer service.

Skills

Strong analytical skills

Attention to detail

Oral and written communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

WSFS Bank is seeking a Consumer Loan Servicing Specialist to support consumer and mortgage loan processing and provide high-quality servicing to internal and external customers.

You will perform maintenance in loan processing systems, reconcile accounts, conduct QA of loan documentation, onboard new loans, and collaborate with audit, compliance and vendors to meet regulatory requirements while delivering excellent service.