Loan Servicing Specialist

Huron Community Bank; East Tawas (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Huron Community Bank seeks a Loan Servicing Specialist to maintain loan accounts, verify data, and handle customer inquiries, escrow, and payment-related tasks. You’ll work with loan data, documents, and imaging in a fast-paced department.

The role emphasizes accuracy, organization, and problem-solving within banking systems. Prior banking experience is preferred, and the team supports compliance and efficient loan processing.

Qualifications

• Detail-oriented with accuracy matters.
• Organized and able to manage documents, deadlines, and reports.
• Problem solver who researches issues and finds solutions.
• Customer-focused, offering professional service to customers and coworkers.

Responsibilities

• Provide courteous, efficient, and professional service to customers and coworkers.
• Maintain loan accounts and respond to customer inquiries.
• Enter and verify new loan information in the core system.
• Prepare loan disbursements and balance transactions.
• Research and resolve unposted consumer and mortgage loan payments.
• Maintain loan ticklers and follow up on required documentation.
• Review loan data and transaction reports for accuracy and compliance.
• Assist with loan document imaging, scanning, electronic filing, and organization.
• Monitor non-escrowed real estate taxes for delinquency.
• Assist with the annual mass escrow analysis.
• Maintain accurate active and closed loan files in retention compliance.
• Provide backup support and cross-train within the Loan Department.
• Follow all bank security policies and applicable laws.

Skills

Detail-Oriented

Organized

A Problem Solver

Customer-Focused

Comfortable with Technology

Compliance-Minded

A Team Player

Education

High school diploma or its equivalent

Tools

Banking systems

Job description

Loan Servicing Specialist

Behind Every Great Loan Is a Great Servicing Team.

Do you have an eye for detail, enjoy solving problems, and take pride in getting the little things right? Join the Loan Department at Huron Community Bank as a Loan Servicing Specialist and play an important role in keeping our customers’ loans accurate, organized, and running smoothly.

This is more than a paperwork position. You’ll be an essential part of the lending team, working with loan data, documents, payments, escrow, customer questions, compliance, and much more.

What You’ll Do

As a Loan Servicing Specialist, you will:

• Provide courteous, efficient, and professional service to customers and coworkers.
• Maintain loan accounts and respond to customer inquiries.
• Enter and verify new loan information in the core system.
• Prepare loan disbursements and balance transactions.
• Research and resolve unposted consumer and mortgage loan payments.
• Maintain loan ticklers and follow up on required documentation.
• Review loan data and transaction reports for accuracy and compliance.
• Assist with loan document imaging, scanning, electronic filing, and organization.
• Monitor non-escrowed real estate taxes for delinquency.
• Assist with the annual mass escrow analysis.
• Maintain accurate active and closed loan files in accordance with retention requirements.
• Provide backup support and cross-train within the Loan Department.
• Follow all bank security policies, internal controls, procedures, and applicable banking laws and regulations.

What Makes Someone Successful in This Role?

We're looking for someone who is:

Detail-Oriented – You notice the little things and understand that accuracy matters.

Organized – You can keep track of documents, deadlines, reports, and multiple priorities.

A Problem Solver – You enjoy researching an issue and finding the right solution.

Customer-Focused – You provide professional and helpful service, whether you're working with a customer, lender, or coworker.

Comfortable with Technology – You can learn and work with banking systems, electronic documents, imaging, and data entry.

Compliance-Minded – You understand the importance of following procedures, controls, and regulatory requirements.

A Team Player – You're willing to learn, cross-train, and step in to support your team when needed.

Why Join HCB?

At Huron Community Bank, every loan tells a story—and our Loan Servicing team helps make sure that story continues smoothly from closing through payoff.

If you enjoy organization, accuracy, teamwork, and making things happen behind the scenes, this could be the opportunity for you.

Ready to Make Your Mark at HCB?

Bring your skills, attention to detail, and commitment to great service to our Loan Department.

Education: A high school diploma or it's equivalent

Experience: Prior Banking experience preferred.

Equipment: Computers, fax, telephone, calculators, Copy machine and typewriter

This position requires sitting, standing, bending and reaching. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, copiers, requires normal range of hearing and vision. Mental demands - must be able to analyze complex information at times, and perform simple mathematical calculations. Most also be able to work under stress and pressure. Works in a typical office setting and is stationed at a desk approximately 90% of the time. Occasional to moderate overtime may be required.

HCB provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other categories protected by Local, State or Federal law