Commercial Loan Servicing Specialist

OceanFirst Bank; Toms River (NJ); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

On-site fitness facility

Hybrid schedule after onboarding

Tuition assistance

Employee discounts

Professional development opportunities

Job summary

OceanFirst Bank in New Jersey seeks a Commercial Loan Servicing Specialist to support the Commercial Loan Operations Support Supervisor in quality control and to serve as a service ambassador for internal and external customers.

You will process loan servicing requests, maintain account records, run daily LAS reports, monitor and reconcile ledgers, and assist with regulatory compliance and audits. The role emphasizes coaching the team and supporting various departments and branches as needed.

Qualifications

• Experience in loan operations or servicing environment.
• Ability to process complex loan transactions and data entry accurately.
• Strong customer service orientation and communication skills.
• Familiarity with regulatory requirements related to loan operations.
• Attention to detail and ability to reconcile daily ledgers and reports.

Responsibilities

• Process high-level loan servicing requests and maintain account records.
• Handle payments, rate changes, and data entry across loan types.
• Monitor daily LAS reports and clear exceptions.
• Support regulatory compliance and monthly/quarterly audits as needed.
• Assist in research for subpoena requests and archival documentation.
• Coach team to meet service levels and ensure operational excellence.
• Collaborate with other departments and branches for issue resolution.

Skills

Loan servicing

Financial transactions

Customer service

Regulatory compliance

Data entry

Team coaching

Job description

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more!

About Your Role

The Commercial Loan Servicing Specialist will provide support to the Commercial Loan Operations Support Supervisor in quality control. Acts as an internal/external customer service ambassador. Leads responsibility in processing loan servicing requests and account record maintenance. Shares responsibility in monitoring Loan Servicing reports.

What You Will Do

• Accurately and efficiently process high-level financial and non-financial transactions to loan accounts, including but not limited to-fulfillment of borrower advance requests, fund transfers, risk rating changes, lender updates, and other requested data entry.
• Process payment corrections, payment posting, non-accrual, charge-off processing, lockbox payment exception items, non-posted loan transactions, and fee assessment on all loan types.
• Performs all functions related to adjustments including but not limited to daily report monitoring, validating payment calculations, rate changes and effective dates.
• Process loan payoff funds received as needed.
• Process daily rate index updates on core processing system.
• Executes research and assists with responses to the Legal and Audit Department requests for subpoena documentation.
• Responsible for completing research as needed of loan images or files for internal and external requests- work directly with customers and other departments or branches to research items of various complexities while bringing situations to a successful and timely resolution.
• Review various daily LAS reports and clear exception items daily.
• Assists in the monitoring and the reconciling of the daily proof and general ledger accounts of the department.
• Assists the Commercial Loan Operations Support Supervisor in the compilation of data for regulatory compliance and monthly and quarterly auditing as needed.
• Assists in coaching the team to meet and exceed service levels, ensures operational excellence, and creates an exceptional customer experience.
• Assists in ensuring department procedures are current and updated as needed to ensure accuracy.
• Scans completed checklists and various work to archival system.
• Responsible for providing support to various departments and retail branch locations such as the Customer Care Center, Commercial Loan Post Closing/Booking Teams, Small Business Lending, Commercial Lending Teams, Special Asset Department, Deposit Operations, Auditors, etc.
• Understands the compliance requirements for Loan Operations to ensure files are maintained in accordance with regulations.
• Assists with conversions, mergers, and other special projects.