Consumer Loan Servicing Rep II

SchoolsFirst Federal Credit Union; United States; On-site; USD 31,000 - 45,000; Full time

Job summary

SchoolsFirst Federal Credit Union in the United States seeks a Consumer Loan Servicing Rep II to provide direct support to Members and internal teams on post-funding loans and DMV title processing.

The role emphasizes accuracy, timely processing, compliance with DMV guidelines and internal SOPs, and collaboration with branches and third parties. The position offers a pay range of $22.33–$32.38 per hour and full-time hours.

Qualifications

• High School Diploma or GED required.
• 1-3 years of prior related experience required.
• Intermediate knowledge of loan servicing and DMV processes.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Familiarity with regulatory compliance requirements.
• Proficiency in Microsoft Office and internal loan servicing systems.

Responsibilities

• Provide direct assistance to Members, team members, and third parties regarding inquiries and solutions related to post-funding loans and DMV title processing.
• Ensure timely completion of requests and transactions while complying with internal standards and external regulations.
• Process payoff requests, reamortizations, and file maintenance for consumer loans.
• Ensure refunds and loan payments are properly credited or applied to Member loans.
• Coordinate title release and lien releases for paid-off loans.
• Review DMV packets for accuracy and prepare for processing.
• Respond to inquiries concerning loan servicing, payoffs, and DMV-related questions.
• Assist Members and branches via phone with DMV questions, title issues, and registrations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Regulatory compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Loan servicing systems

DMV processes

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team. Consumer Loan Servicing Rep II The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range: $22.33 - $32.38

Scheduled Weekly Hours: 40

What You’ll Be Doing

• Responsible for providing direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to Member loans post-funding and DMV title processing.
• This role ensures timely completion of requests and transactions while complying with internal standards, DMV guidelines, and external regulations.
• Processes payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
• Ensures refunds and loan payments are properly credited or applied to Member loans.
• Handles payoff processing and coordinates title release.
• Evaluates insurance settlements, processes insurance proceeds, coordinates title release, and completes Letters of Guarantee.
• Reviews DMV packets from frontline or CL Operations for accuracy and prepares for processing.
• Responds to Member, third-party, and teammember inquiries concerning loan servicing, payoffs, DMV-related questions, and other loan information.
• Assists Members, branches, and other departments via phone queue calls with DMV questions, title issues, and registration-related problems.
• Submits files to DMV to secure collateral and takes steps to reduce Member penalties and fees.
• Maintains working knowledge of DMV policies and procedures and explains them to Members and teammembers.
• Maintains a working knowledge of Consumer Lending SOPs, desktops, and DMV guidelines.
• Reviews DMV reports to identify outstanding titles, contact Members or dealers to perfect titles, and process lien releases for paid-off secured loans.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required.
• 1-3 years of prior related experience required.
• Intermediate knowledge of loan servicing and DMV processes.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Familiarity with regulatory compliance requirements.
• Proficiency in Microsoft Office and internal loan servicing systems.

Eligibility & Compliance

• SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring.
• SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
• This organization participates in E-Verify.

Company Culture & Mission

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.

Work Location

100% on-site, 0% remote. Including those serving Members in-person at our branches.

Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person.

Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.