Loan Administrator II

Bank of America; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Bank of America in Jacksonville, FL seeks a Loan Administrator to monitor and manage collateral and loan documentation exceptions arising from new originations and modifications. You will validate documents, coordinate with partners, and drive timely resolution to reduce risk exposure.

The role requires experience with document review, strong proficiency in Microsoft Office and SharePoint, and the ability to work across multiple systems.

Qualifications

• Previous banking experience with credit, review of legal documents, or collateral-related documentation.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and SharePoint with strong organizational and communication skills.
• Ability to validate completeness and accuracy of a broad range of document types and to escalate concerns when needed.
• Strong analytical problem-solving skills; able to work in ambiguous situations and manage risk.

Responsibilities

• Navigates and researches across multiple systems of record (Loan IQ, Credit Center), workflow applications, online public records, and SharePoint-based tracking tools to support exception resolution activities.
• Manages a portfolio of collateral and documentation exceptions by monitoring inventory, assessing risk and exposure, prioritizing work based on due dates, and driving timely resolution through consistent follow-up.
• Reviews credit approvals, loan documentation, UCC filings, security agreements, title information, and other collateral records to assess exception validity and determine resolution paths.
• Analyzes collateral perfection, lien priority, and documentation requirements to support compliance with approved credit terms and regulatory standards.

Skills

Attention to Detail

Customer and Client Focus

Legal Structures and Legal Forms

Prioritization

Business Acumen

Critical Thinking

Data Collection and Entry

Oral Communications

Written Communications

Quality Assurance

Recording/Organizing Information

Risk Management

Education

High School Diploma or GED

Tools

Loan IQ

Credit Center

GFS

Lien Solutions

EDR

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Loan Administrator monitors and actively manages outstanding collateral and loan documentation exceptions resulting from new loan originations and modifications. This role researches exceptions, follows up with business partners to obtain missing or corrected documentation, validates received documents for accuracy and completeness, and coordinates exception clearance with Collateral Booking to reduce risk exposure and ensure timely resolution of outstanding items.

Responsibilities:

• Navigates and researches across multiple systems of record (Loan IQ, Credit Center), workflow applications, online public records, and SharePoint-based tracking tools to support exception resolution activities.
• Manages a portfolio of collateral and documentation exceptions by monitoring inventory, assessing risk and exposure, prioritizing work based on due dates, and driving timely resolution through consistent follow-up.
• Reviews credit approvals, loan documentation, UCC filings, security agreements, title information, and other collateral records to assess exception validity, identify potential risk to the Bank's collateral position, and determine appropriate resolution paths.
• Analyzes collateral perfection, lien priority, and documentation requirements to support compliance with approved credit terms, policy requirements, and regulatory standards.
  
  

Required Qualifications:

• Previous banking experience with credit, review of legal documents, or insurance, or collateral-related documentation.
• Strong understanding of documentation requirements and the ability to validate the completeness, accuracy, and sufficiency of a broad range of document types.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and SharePoint, with the ability to organize, analyze, and communicate information effectively.
• Resourceful and analytical problem solver who can investigate complex issues, operate effectively in ambiguous situations, and escalate concerns appropriately when needed.
• Ability to communicate appropriately with a variety of internal business partners (credit, sales, legal, etc.) and external contacts (clients, attorneys, insurance companies, title companies, etc.).
  
  

Desired Qualifications:

• Prior experience in commercial lending, collateral management, loan servicing, documentation review, or exception management.
• Working knowledge of systems such as Loan IQ, Credit Center, GFS, Lien Solutions, and EDR.
• Bachelor's degree
• 1-2 years of previous experience in loan booking, collateral booking, loan servicing, documentation review, or related operational support functions.
• Microsoft Excel skills a plus
  
  

Skills:

• Attention to Detail
• Customer and Client Focus
• Legal Structures and Legal Forms
• Prioritization
• Business Acumen
• Critical Thinking
• Data Collection and Entry
• Oral Communications
• Written Communications
• Quality Assurance
• Recording/Organizing Information
• Risk Management
  
  

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40