Loan Servicing Manager

Connect Search, LLC; Oklahoma City (OK); On-site; USD 85,000 - 120,000; Full time

Job summary

Connect Search, LLC is seeking an experienced Loan Servicing Manager to lead a team responsible for a large loan portfolio, ensuring accurate servicing, timely payments, and effective collections. The role emphasizes building scalable processes and delivering high‑quality client service.

The ideal candidate will have 5+ years in loan servicing or receivables and at least 2 years in a leadership capacity, with a track record of process improvements and team development in a fast‑paced environment.

Qualifications

• 5+ years of experience in loan servicing, mortgage servicing, customer receivables, or a similar portfolio environment.
• 2+ years of leadership experience within servicing, collections, transaction processing, customer service, or account administration.

Responsibilities

• Lead and develop a team responsible for loan servicing, account administration, collections, and customer support.
• Oversee accurate and timely payment processing and new account setup.
• Manage delinquent accounts and improve collection processes and reporting.
• Maintain strong controls around account accuracy, property taxes, insurance, and related documentation.
• Develop and monitor KPIs around servicing performance, collections, and portfolio trends.
• Identify process gaps and implement practical improvements.
• Build and document scalable processes to support company growth.
• Ensure customers receive professional and responsive service throughout the life of their account.
• Partner with Accounting, Operations, Sales, Legal, and senior leadership.

Skills

Leadership

Loan servicing

Collections

Payment processing

Process improvement

Documentation

Education

Bachelor’s degree in business or related field

Tools

Loan servicing software

CRM systems

Job description

A growing organization is seeking an experienced Loan Servicing Manager to lead a team responsible for managing a large portfolio of customer accounts and receivables.

This role will oversee day-to-day servicing operations, including payment processing, account administration, collections, customer service, property tax and insurance tracking, and overall portfolio accuracy. The ideal candidate will have strong leadership experience, a background in loan servicing or receivables, and a track record of improving processes and developing teams.

Responsibilities

• Lead and develop a team responsible for loan servicing, account administration, collections, and customer support
• Oversee accurate and timely payment processing and new account setup
• Manage delinquent accounts and improve collection processes and reporting
• Maintain strong controls around account accuracy, property taxes, insurance, and related documentation
• Develop and monitor KPIs around servicing performance, collections, and portfolio trends
• Identify process gaps and implement practical improvements
• Build and document scalable processes to support company growth
• Ensure customers receive professional and responsive service throughout the life of their account
• Partner with Accounting, Operations, Sales, Legal, and senior leadership
• Manage multiple priorities in a fast-paced environment

Qualifications

• 5+ years of experience in loan servicing, mortgage servicing, customer receivables, or a similar portfolio environment
• 2+ years of leadership experience within servicing, collections, transaction processing, customer service, or account administration
• Experience managing collections and delinquent accounts
• Strong understanding of payment processing and customer account management
• Experience improving processes through automation, documentation, or workflow redesignStrong leadership, communication, and problem-solving skills
• Ability to handle sensitive customer situations professionally
• Experience balancing customer service with effective collections
• Bachelor’s degree in business or a related field preferred

Key Areas of Responsibility

• Loan and account servicing
• New customer setup
• Collections
• Account quality assurance
• Property tax and insurance administration
• Documentation and account maintenance