Loan Servicing Manager

Arundel Bank; Maryland; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

401(k)

Competitive salary

Dental insurance

Job summary

Arundel Bank in Annapolis, MD is seeking an experienced Loan Servicing Manager to lead and optimize all aspects of loan servicing operations across commercial, residential mortgage, home equity, consumer, and construction portfolios while ensuring exceptional customer service, regulatory compliance, and operational excellence.

This hands‑on leadership role is hybrid after 90 days, with a strong emphasis on staff development, quality control, and risk management.

Qualifications

• 5+ years of loan servicing, loan operations, lending administration, or collections experience.
• Previous supervisory or management experience preferred.
• Strong knowledge of mortgage servicing regulations, consumer lending compliance, escrow administration, and collections.

Responsibilities

• Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
• Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
• Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
• Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
• Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
• Support audits, examinations, reporting, policy development, and process improvement initiatives.
• Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.

Skills

Loan servicing

Loan operations

Lending administration

Collections

Supervisory experience

Education

High School Diploma

Bachelor's degree preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Competitive salary
• Dental insurance

Loan Servicing Manager - Arundel Bank, Annapolis MD

Arundel Bank is seeking an experienced Loan Servicing Manager to lead and support all aspects of loan servicing operations while remaining actively involved in day-to-day servicing activities. This hands‑on leadership role oversees commercial, residential mortgage, home equity, consumer, participation, and construction loan portfolios while ensuring exceptional customer service, regulatory compliance, and operational excellence.

Position Type: Hybrid - after 90 days

Location: Annapolis, MD

Status: Full-Time | Exempt

Key Responsibilities

• Lead, coach, and develop Loan Servicing staff while actively supporting department workflow.
• Oversee and perform complex loan servicing functions, including loan maintenance, payoffs, modifications, escrow administration, ARM servicing, participation loans, and construction loan servicing.
• Manage delinquency and collection activities, loan workouts, loss mitigation efforts, and recovery processes.
• Conduct quality control reviews and monitor servicing operations for accuracy, compliance, and risk management.
• Ensure compliance with CFPB, RESPA, TILA, FDCPA, Fair Lending, UDAAP, HMDA, BSA/AML, and other applicable regulations.
• Support audits, examinations, reporting, policy development, and process improvement initiatives.
• Resolve complex customer servicing issues and serve as the Bank's subject matter expert for loan servicing and collections.

Qualifications

• High School Diploma required; Bachelor's degree in Business, Finance, Accounting, or related field preferred.
• 5+ years of loan servicing, loan operations, lending administration, or collections experience.
• Previous supervisory or management experience preferred.
• Experience with commercial, residential mortgage, home equity, consumer, participation, and construction loans.
• Strong knowledge of mortgage servicing regulations, consumer lending compliance, escrow administration, and collections.
• Community banking experience strongly preferred.

Why Join Arundel Bank?

At Arundel Bank, we are committed to relationship banking, exceptional customer service, and strengthening our communities. We offer a collaborative environment where employees can grow professionally while making a meaningful impact.

Flexible work from home options available.