Loan Servicing Lead: Build Efficient, Scalable Operations

Dominion Financial Services Inc.; Baltimore (MD); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Paid garage parking

Health, vision, and dental benefits

401(k) after 1-year anniversary

Company outings and social events

Job summary

Dominion Financial Services is a leading nationwide private lender providing short-term bridge and renovation financing, as well as long-term rental loan solutions for real estate investors.

We are seeking a Loan Servicing Manager to support the Director of Loan Servicing in overseeing daily department operations, driving workflow consistency, reinforcing performance standards, and helping remove operational bottlenecks across the servicing function.

Qualifications

• 3+ years of mortgage or loan servicing experience required.
• 1-3 years of leadership, assistant management, or team lead experience preferred.
• Experience supporting employee development and workflow coordination.
• Strong understanding of servicing operations and borrower communication.

Responsibilities

• Support oversight of day-to-day loan servicing operations across core servicing functions.
• Monitor departmental queues, response times, and service levels to ensure timely work.
• Lead a team of 8+ loan servicing employees with coaching and performance follow-up.
• Escalate personnel, performance, or workflow concerns to the Director promptly and constructively.
• Oversee loan extensions, payoff statements, and monthly borrower statements, ensuring accuracy and compliance.

Skills

Mortgage loan servicing

Team leadership

Escalations handling

Cross-training

Job description

Dominion Financial Services is a leading nationwide private lender providing short-term bridge and renovation financing, as well as long-term rental loan solutions for real estate investors.

We are seeking a Loan Servicing Manager to support the Director of Loan Servicing in overseeing daily department operations, driving workflow consistency, reinforcing performance standards, and helping remove operational bottlenecks across the servicing function.