Loan Servicing Generalist — Mortgage & Consumer Accounts

Berkshire Bank; Pittsfield (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Berkshire Bank in Pittsfield, MA is hiring a Retail Loan Servicing Generalist to manage mortgage and consumer loan servicing tasks, including boarding, payments, escrow, and ledger corrections. The role requires attention to detail and strong customer service in a fast-paced setting.

The position reports to the Retail Loan Servicing Manager; it is non-exempt and on-site, with a salary range reflecting locality and experience. Staying compliant with bank policies is essential.

Qualifications

• High school diploma or equivalent; banking certifications a plus.
• Prior banking, lending, loan servicing, customer service experience preferred.
• Customer service experience in a high-volume transaction environment.

Responsibilities

• Adequately perform Loan Servicing tasks per procedures to meet customer and bank expectations.
• Provide back-up assistance with Loan Boarding, Payoff Requests, Payment Processing, Discharges/Collateral releases, GL corrections, Escrow, Research, and File maintenance.
• Escalate delays or issues to team lead or management; identify improvements and contribute to solutions.
• Interact with loan servicing team, other lines of business, customers, and third-party providers; stay updated on loan servicing regulations.

Skills

Attention to detail

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Banking certifications a plus

Tools

Excel

Loan processing systems

Job description

Berkshire Bank in Pittsfield, MA is hiring a Retail Loan Servicing Generalist to manage mortgage and consumer loan servicing tasks, including boarding, payments, escrow, and ledger corrections. The role requires attention to detail and strong customer service in a fast-paced setting.

The position reports to the Retail Loan Servicing Manager; it is non-exempt and on-site, with a salary range reflecting locality and experience. Staying compliant with bank policies is essential.