Loan Servicing Collections Specialist — Housing Support

West Virginia Housing Development Fund; Charleston (WV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

Annual leave

Job summary

The West Virginia Housing Development Fund is seeking a Collections Representative in our Charleston Office to manage loan servicing collections and delinquency tasks with confidentiality and professional judgment. The role requires contact with borrowers, adherence to investor regulations, and the ability to meet monthly call goals while supporting other Loan Servicing duties.

Qualifications include a high school diploma or GED and at least two years in mortgage loan collection or related

Qualifications

• High School Diploma or GED; minimum two years’ mortgage loan collection, delinquency and/or clerical experience; knowledge of Microsoft Office products.

Responsibilities

• Completes all collection activity in compliance with investor requirements and other regulations.
• Monitors delinquent loans through the foreclosure process, preparing delinquency reports as necessary.
• Provides borrowers counseling electronically, over the phone, or in person.
• Issues Right To Cure and other collection letters.
• Analyzes and prepares files for account submission to the foreclosure committee.
• Meets monthly call goals as required.

Skills

Communication

Customer Service

Conflict Management

Dependability

Ethics

Organizational Skills

Productivity

Regular Attendance

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The West Virginia Housing Development Fund is seeking a Collections Representative in our Charleston Office to manage loan servicing collections and delinquency tasks with confidentiality and professional judgment. The role requires contact with borrowers, adherence to investor regulations, and the ability to meet monthly call goals while supporting other Loan Servicing duties.

Qualifications include a high school diploma or GED and at least two years in mortgage loan collection or related