Loan Servicing Analyst

JPMorganChase; Fort Worth (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

A leading financial institution based in Fort Worth, Texas is seeking a skilled professional in Mortgage Finance. Your role will involve processing customer funding, balancing accounts, and ensuring timely resolution of inquiries. Candidates should possess a Bachelor’s degree and have 5 years of experience in accounting and collateral management. This in-office position offers a competitive salary and an array of benefits to support employee well-being and development.

Qualifications

• 5 years’ experience with accounting and collateral management.
• Proven ability to work independently with excellent judgment.
• Extensive experience managing high volume workflow.

Responsibilities

• Process customer funding and paydown requests.
• Balance customer funding and operating accounts.
• Ensure accurate and timely escalation and resolution of inquiries.

Skills

Accounting

Collateral management

Communication skills

Analytical skills

Excel

PowerPoint

Client service

Education

Bachelor’s degree

Job description

Join a team where your attention to detail and client focus drive impactful results every day. Apply now to make a difference in Mortgage Finance!

Job Responsibilities

• Process customer funding and paydown requests
• Balance customer funding and operating accounts
• Perform warehouse facility maintenance and facilitate training for new application users
• Report, research, review, and approve cash flows
• Ensure accurate and timely escalation and resolution of inquiries; demonstrate adaptability to business needs
• Utilize technology/applications to analyze client disputes and offer solutions
• Report on defects and enhancements to applications and processes
• Participate in application user acceptance testing
• Drive risk and control agenda and take personal ownership
• Prioritize and manage workflow, escalating when required
• Read and analyze loan level activity with resolution

Required Qualifications, Capabilities, And Skills

• Bachelor’s degree from an accredited university
• 5 years’ experience with accounting and collateral management
• Proven ability to work independently with excellent judgment
• Experience reading and interpreting loan documentation or related analytical experience
• Extensive experience managing high volume workflow and account assignments to comply with SLA
• Experience in approval and release of required agency forms submitted by client
• Team-oriented with excellent communication, interpersonal, and client service skills
• Self-reliant, requires minimal supervision
• Highly organized with ability to manage multiple competing priorities
• Intermediate knowledge in performance metrics and client invoices
• Intermediate Excel and PowerPoint knowledge

Preferred Qualifications, Capabilities, And Skills

• Experience communicating with clients over the phone
• Schedule: 100% in office Monday – Friday, 9:30am – 6:30pm CST

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans