Loan Origination Manager I (LSLO12)

Next Frontier Capital; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Mental health support

On-site health centers

Financial coaching

Job summary

JPMorganChase is seeking a Loan Originations Associate I to support lending execution and serve as the front-line subject matter resource for inquiries, exceptions, and escalations across Wealth Management, Business Banking, and Commercial Banking. You will triage workflow, provide guidance, and help drive quality, transparency, and risk controls throughout the origination lifecycle.

The role emphasizes problem solving, stakeholder management, data fluency, and continuous improvement in a

Qualifications

• Minimum of 2 years of experience in loan originations or related lending operations.
• Ability to manage escalations with structured problem-solving and ownership.
• Strong written and verbal communication; translate policy into guidance.
• Excellent attention to detail and quality mindset; ability to work under deadlines.
• Proven ability to prioritize, manage multiple workstreams, and maintain tracking.

Responsibilities

• Act as primary point of contact for inquiries and escalations from internal partners; provide timely updates and closure of items.
• Triage daily workflow, identify urgent items, and drive resolution with appropriate partners.
• Investigate and resolve exceptions, documentation gaps, and data discrepancies; escalate when approvals are needed.
• Communicate clearly with stakeholders, and maintain transparent status readouts and summaries.
• Support documentation standards and risk/compliance requirements; contribute to process improvements.

Job description

Help deliver a smoother lending experience by bringing clarity, speed, and strong controls to the loan origination process. You will be a trusted point of contact for questions and exceptions, partnering across teams to keep work moving and outcomes consistent.

As a Loan Originations Associate I within JPMorgan Chase, you will support lending execution by serving as a front-line subject matter resource for inquiries, exceptions, and escalations across Wealth Management, Business Banking, and Commercial Banking. You will manage daily workflow health (triage, prioritization, follow-through), provide timely and accurate guidance to partners, and help drive quality, transparency, and consistent outcomes across the loan origination lifecycle. You will also contribute to process innovation and continuous improvement by applying strong critical thinking, stakeholder management, and data/tech fluency to improve efficiency, reduce rework, and enhance risk controls.

Job Responsibilities

• Act as a primary point of contact for inquiries and escalations from internal business partners (WM, BB, CB), providing timely updates, clear next steps, and closure of open items.
• Triage daily workflow, identify urgent/high-risk items, and drive resolution by engaging the right partners and applying policy/process knowledge (without owning end-to-end deal coordination).
• Investigate and resolve exceptions, breaks, and discrepancies (e.g., documentation/status gaps, system/data mismatches, condition interpretation questions), escalating appropriately when approvals or additional review is required.
• Apply critical thinking and sound judgment to resolve short-term problems and navigate competing priorities while maintaining strong attention to detail and turnaround time expectations.
• Cultivate productive stakeholder relationships through clear, professional communication, conflict-resolution skills, and a solutions-oriented approach during escalations.
• Provide status visibility to stakeholders through clear written updates, recurring recaps, and issue tracking (e.g., themes, aging, root cause categories); develop concise summaries and periodic readouts as needed.
• Support accurate documentation and timely transaction progression by reinforcing documentation standards, completion requirements, and “what good looks like” for common lending scenarios.
• Maintain strong controls by ensuring work is performed in accordance with established procedures, documentation standards, and risk/compliance requirements; support identification and escalation of potential fraud red flags and data security concerns.
• Identify recurring issues and contribute to process improvements that reduce rework and improve quality and turnaround time (e.g., standard work, checklists, playbooks, job aids) and support change adoption across partner groups.
• Leverage data and technology tools to analyze workflow trends (e.g., aging, defect drivers, rework reasons), produce simple quantitative reporting, and recommend actions that improve outcomes.
• Contribute to innovation efforts by participating in pilots/initiatives (including responsible use of automation/AI-enabled capabilities where approved) to improve transparency, decision-support, and process efficiency. Support the Booking Manager with ad hoc priorities, coverage, and continuous improvement initiatives, including preparing summaries for leadership and business stakeholders.

Required Qualifications, Capabilities, and Skills

• Minimum of 2 years of experience in loan originations, lending operations, booking, fulfillment, servicing, or a closely related function.
• Demonstrated ability to manage escalations and resolve issues using structured problem-solving, sound judgment, and strong ownership.
• Strong written and verbal communication skills; ability to translate process/policy into clear guidance for business partners and deliver concise updates/readouts when needed.
• Strong attention to detail and quality mindset; comfort working under deadlines in a high-volume environment.
• Proven ability to prioritize effectively, manage multiple workstreams, and maintain accurate tracking/logging.
• Strong stakeholder management skills with the ability to communicate clearly, negotiate next steps, and remain calm and constructive during conflict/escalations.
• Solid time-management and organization skills; ability to plan work, anticipate bottlenecks, and drive timely follow-through.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting multiple lines of business (WM/BB/CB) or complex stakeholder environments.
• Familiarity with lending/origination lifecycle concepts and common exception drivers; ability to interpret conditions and documentation requirements.
• Experience with continuous improvement (root-cause themes, SOP/playbook updates, control enhancements) and supporting change initiatives.
• Data and tech literacy (e.g., comfort working with workflow metrics, basic reporting, and process dashboards) to identify trends and recommend improvements.
• Experience contributing to automation or AI-enabled process enhancements (where approved) that improve quality, speed, and transparency.
• Awareness of operational risk concepts, including anti-fraud controls and cybersecurity/data protection best practices relevant to lending operations.
• Strong emotional intelligence and conflict-resolution skills; ability to remain calm, clear, and constructive in escalations.

Additional information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead loan origination by triaging inquiries/exceptions, ensuring accurate docs, timely progress, and risk-aligned updates.