Loan Servicing Associate - Asset Based Lending

JPMorgan Chase & Co.; Charlotte (NC); On-site; USD 70,000 - 105,000; Full time

Job summary

JPMorgan Chase & Co. in Charlotte, NC seeks a Loan Servicing Professional in Wholesale Lending Services to support syndicated and bilateral loans. You will act as the primary servicing contact with borrowers, lenders and partners to deliver accurate, timely service.

The role emphasizes handling complex credit agreements, oversees funding and payments, and ensures adherence to credit terms. Excellent communication and analytical skills are essential in a fast-paced, office-based environment.

Qualifications

• 5+ years Commercial or Asset Based Lending experience.
• 3+ years of exceptional customer service experience.
• Thorough understanding of Treasury Products.
• Excellent Written/Verbal Communication skills.
• Proven ability to collaborate with multiple stakeholders.
• Strong Analytical Thinker who can connect data and systems while articulating client impact.
• Strong Organizational skills in a high-volume, deadline-driven environment.
• Proficient in Microsoft Office with strong Excel skills.
• Knowledge of reading and interpreting syndicated or bilateral credit pre/post-close agreements.

Responsibilities

• Provide deal origination and execution support to Asset Based Lending bank deal teams as the primary loan servicing contact for internal/external clients.
• Administer excellence in the customer experience for both internal and external customers.
• Provide feedback to deal structuring team on operational market trends and feasibility.
• Read and interpret complex credit agreements and related documentation with attorneys when applicable.
• Perform quality control on new deals, restructures and amendments with thorough credit agreement understanding.
• Oversee loan activity (funding, re-pricings, payments) as instructed by the client per credit agreements.
• Calculate and track complex interest and fee accruals across rate levels and lender distributions.
• Reconcile daily funding and payment activity; manage funds movement and monitor past due amounts.

Skills

Commercial lending

Asset Based Lending

Exceptional customer service

Treasury products

Written/verbal communication

Stakeholder collaboration

Analytical thinking

Microsoft Excel

Organizational skills

Self-motivated

Education

Bachelor's degree in business/finance or accounting

Tools

Loan IQ

Excel

Power Query

Alteryx

Python

R

Job description

Unlock your potential with us! Join a dynamic team in Commercial & Investment Banking, where every transaction shapes the financial landscape and drives business success.

As a Loan Servicing Professional in Wholesale Lending Services, you will provide operational support on syndicated and bilateral loans for the largest and most sophisticated corporate loan transactions. You will have direct contact with borrowers, lenders, and business partners, delivering excellence in the servicing experience with high levels of satisfaction.

Job Responsibilities:

• Provide deal origination and execution supporttoAsset Based Lending bank deal teams as the primary loan servicing contact for internal/external clients for issues and resolutions.


• Administer excellence in the customer experience for both internal and external customers


• Provide feedback to deal structuring team on operational market trends and any operational feasibility


• Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable


• Perform quality controlon new deals, restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracy


• Oversee loan activity (funding, re-pricings, payments) as instructed by the client in accordance with credit agreements


• Calculate and track complex interest and fee accruals at various rate levels across changing lender distributions


• Reconcile daily funding and payment activity to account for all daily cash transactions, initiate and reconcile automated funds movement, monitor and escalation past due principal, interest, & fees

Required qualifications, capabilities and skills:

• 5 or more years Commercial or Asset Based Lending experience


• 3 or more years of demonstrated Exceptional Customer Service experience


• Thorough understanding of Treasury Products


• Excellent Written/Verbal Communication skills


• Proven ability to collaborate with multiple stakeholders


• Strong Analytical Thinker who can identify connections between various pieces of data and systems while quickly articulating client impact


• Strong Organizational skills with ability to function efficiently in a high volume, fast-paced, deadline-oriented environment while maintaining service level agreements


• Proficient in Microsoft Office applications with strong Excel skills


• Highly motivated self-starter


• Knowledge of reading and interpreting syndicated or bilateral credit pre/post-close agreements

Preferred qualifications, capabilities, and skills

• Loan IQ experience.


• Bachelor's degree in business, in finance or accounting, with a preference for a data analytics minor for data processing roles. Proficiency in tools like Excel Power Query, Alteryx, Python, and R is a plus.


• Ability to analyze collateral, assess eligibility, ensure loan accuracy, process Borrowing Base Certificate’s, review legal documents, and perform month-end reconciliations. Five to seven years in accounting or finance, with Asset Based Lending automation experience in finance companies.


• Strong analytical skills, attention to detail, proficiency in Microsoft Office (especially Excel) and monitoring systems. Excellent communication, teamwork, and multitasking abilities in a dynamic environment.


• Risk & Control Oversight or Governance


• Quality Assurance and/or Quality Control


• Process Improvement & Operational Efficiency

Additional Information:

• This role requires working in the office five days a week.


• Relocation assistance is not available for the role.


• Role is not eligible for H1B or immigration sponsorship.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.