Loan Support Services Manager

Jobtailor; Arizona; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in the United States (Arizona) seeks a senior manager to lead a team of loan servicing professionals, guiding policy and process improvements while ensuring compliance and portfolio integrity. You will design systems, manage budgets, and coach staff to achieve efficiency and high customer service standards.

The role requires deep knowledge of loan operations, strong leadership, and the ability to drive strategic initiatives with department leadership.

Qualifications

• Experience leading loan servicing teams and implementing policy changes.
• Strong regulatory and policy knowledge for bank operations.
• Ability to analyze credit requirements and servicing procedures.
• Proven ability to manage budgets, projects and process improvements.
• Excellent written and verbal communication skills under pressure.

Responsibilities

• Provide organizational leadership and management to a team of loan servicing professionals.
• Provide technical counsel and maintain high departmental accuracy and customer service.
• Recommend, formulate, and implement loan operation policies and procedures.
• Maintain the integrity of the loan portfolio for designated areas.
• Design, implement, and maintain systems for efficient and accurate daily operations.
• Coach associates and write and deliver performance reviews.
• Manage managers and individual contributors using established guidelines and policies.
• Handle hiring, firing, performance appraisals, and pay reviews.
• Create departmental and systems strategies, roadmaps, and goals, and implement changes through change management.
• Maintain security and privacy standards and systems protecting the bank and customers.
• Implement regulatory compliance in designated areas.
• Develop and execute strategic initiatives with department leadership.
• Supervise complex vendor relationships for loan operations products and services.
• May lead Quality Control Production and Servicing teams.
• Keep current on regulatory changes and complete required training.

Skills

Leadership

Problem-solving

Interpersonal skills

Analytical skills

Communication skills

Tools

LaserPro

Word Processing Software

Spreadsheet Software

Banking Systems

Commercial Loan Application Software

Job description

• Provide organizational leadership and management to a team of loan servicing professionals
• Provide technical counsel and maintain high departmental accuracy and customer service
• Recommend, formulate, and implement loan operation policies and procedures
• Maintain the integrity of the loan portfolio for designated areas
• Design, implement, and maintain systems for efficient and accurate daily operations
• Manage servicing costs while maintaining quality and service standards
• Design and implement continuous improvement practices
• Prepare the department budget and monitor operational expenses
• Assess departmental operations, identify problem areas, and implement corrective measures
• Ensure procedures, policies, regulations, and guidelines remain updated and compliant
• Monitor workflows for efficiency and effectiveness
• Coach associates and write and deliver performance reviews
• Manage managers and individual contributors using established guidelines and policies
• Handle hiring, firing, performance appraisals, and pay reviews
• Create departmental and systems strategies, roadmaps, and goals, and implement changes through change management
• Maintain security and privacy standards and systems protecting the bank and customers
• Implement regulatory compliance in designated areas
• Develop and execute strategic initiatives with department leadership
• Supervise complex vendor relationships for loan operations products and services
• May lead Quality Control Production and Servicing teams
• Keep current on regulatory changes and complete required training
• Coach, mentor, train others, and teach coursework as a subject matter expert
• Perform other duties as assigned

Requirements

• 7–10 years of supervisory/management experience required
• 7–10 years of lending industry or bank operations experience preferred
• Knowledge of complex loan documentation, structuring, and servicing procedures
• Knowledge of state, federal, investor, and bank policies, guidelines, and regulations
• Credit requirement analysis skills
• Strong leadership, organizational, problem-solving, interpersonal, analytical, decision-making, motivational, and customer service skills
• Excellent written and verbal communication skills
• Planning, project management, and continuous improvement development skills
• May require advanced systems design, development, and management experience
• Knowledge of operational process improvement methods, project management, and banking technology
• Advanced proficiency in loan origination, with LaserPro preferred
• Advanced proficiency in banking systems and commercial/installment loan application software
• Proficiency in word processing and spreadsheet software, with Word and Excel preferred
• Knowledge of the bank's loan policies and internal control procedures
• Ability to provide accurate, detailed results in a high-pressure, goal-oriented environment
• Ability to work fully onsite at a posted location
• Occasional travel required

Core Competencies

Demonstrates extensive leadership and management capabilities in loan servicing operations, with a strong focus on regulatory compliance, operational efficiency, and team development. Proficient in implementing policies, managing budgets, and driving continuous improvement initiatives within the banking industry.

Highest-signal resume keywords

• 7–10 Years Supervisory Experience
• Loan Origination Proficiency
• Regulatory Compliance Knowledge
• Project Management Skills
• Operational Process Improvement

ATS Optimization Keywords

Hard Skills

• Complex Loan Documentation
• Credit Requirement Analysis
• Banking Technology Knowledge
• Advanced Systems Design
• Loan Servicing Procedures
• Continuous Improvement Development
• Budget Preparation
• Performance Appraisal Management
• Operational Expense Monitoring
• Workflow Efficiency Monitoring

Soft Skills

• Leadership Skills
• Problem-Solving Skills
• Interpersonal Skills
• Analytical Skills
• Communication Skills

Industry Keywords

• Loan Operations
• Bank Policies
• Regulations Compliance
• Customer Service Standards
• Vendor Relationship Management

Tools & Technologies

• LaserPro
• Word Processing Software
• Spreadsheet Software
• Banking Systems
• Commercial Loan Application Software