Loan Servicing and Collections Assistant

Peoples-Trust-Company; St. Albans (VT); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Peoples-Trust-Company is seeking a Loan Servicing and Collections Specialist to provide administrative support across loan servicing and collections. The role focuses on delivering excellent customer service for closed and delinquent loans, while ensuring adherence to investor guidelines and applicable regulations.

The position requires 1–3 years in banking, strong communication skills, and solid computer literacy. Hybrid work options and a fast-paced environment are offered.

Qualifications

• High School Diploma or equivalent with 1-3 years of banking experience.
• Excellent customer service skills with strong written and oral communication skills.
• Adherence to Compliance Banking/Lending regulations and Investor Guidelines.
• Familiarity with Real Estate Transactions.
• Strong Analytical, Organizational, Decision Making, and Computer skills (to include Microsoft Office and Internet; learning bank software encouraged).
• Able to retain information and apply to similar and new situations; fast-paced environment.

Responsibilities

• Provide administrative support to Loan Servicing and Collections functions.
• Respond to inquiries and provide information on closed/delinquent loans.
• Prepare and review reports on a regular basis.
• Prepare notices and letters as needed; contact past-due customers.
• Monitor investor requirements and compliance across servicing activities.
• Process loan documents review and compliance checks for various loan types.
• Maintain and update collateral and lien perfection records; handle mortgage/UCC matters.

Skills

Customer service

Written communication

Oral communication

Analytical

Organizational

Decision making

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet

Bank software

Job description

Description

The Loan Servicing and Collections Specialist is responsible for providing administrative support to the both the Loan Servicing and Collections functions of the bank.

Requirements

• Providing excellent customer service on closed and/or delinquent loans by answering inquiries and providing information as requested.
• Provides administrative support to the Collections area by
• Reviewing and Preparing various reports of the established frequency
• Preparing notices and letters as needed
• Calling customers that are past due maintains compliance with all servicing and collection related investor requirements.
• Updates procedures for loan collection activities and monitors changes in investor requirements.
• Processes Consumer Dispute Verifications for the credit bureaus. Monitors Credit Bureau reporting codes and Notification codes. Responsible for compliance with all applicable laws and regulations.
• Administers the force placement of hazard insurance related to the collateral for all real estate loan types.
• Assists the Collections Officer with projects and duties as assigned
• Input/check back/loan doc. review/compliance review of all commercial, residential and consumer loans.
• Entry of loan discrepancies unto error & pending spreadsheets
• Performs routine loan servicing administrative duties that include but are not limited to:
• Scanned Denies & Withdrawn Files into director
• Review of paid notes reports daily and send out discharges for recording.
• Scanning, Indexing, Committing of loan documents
• Daily review of Home Owners Policies and uploading to the Allied Website.
• Preparing and uploading a weekly collateral file to the Allied Website.
• Daily resolution of loan non-posts via EIM
• Review/Maintenance of collateral perfection including mortgage recording and UCC continuations
• Review/Maintenance of reporting to outside agencies and vendors including USDA, VEDA, SBA, VSI, FNMA, VHFA, PMI, FHLBB and Allied Solution/Mathes
• Review of all paid notes and discharging of mortgages
• Assists in the preparation of commercial/residential payoffs to attorneys, mortgage companies and PTC customers.
• Researching and providing customers or attorneys with subordination and discharge requests
• Review/Maintenance/Compliance of Flood Loans
• Adhere to the Bank Secrecy Act and all other laws and regulations that pertain to the job function
• Performs additional duties as assigned.

Knowledge/Skills/Experience Requirements

High School Diploma or equivalent with 1-3 years of banking experience.

Excellent customer service skills with strong written and oral communication skills is required.

Adherence to Compliance Banking/Lending regulations and Investor Guidelines

Familiarity with Real Estate Transactions

Strong Analytical, Organizational, Decision Making, and Computer skills (to include Microsoft Office and Internet also a comfort level in learning bank specific software)

Able to retain information and apply to similar and new situations

Work in a fast paced environment and under pressure

Ability to prioritize and multi task

Attention to detail

Physical Demands/Conditions Requirements

General Office/Bank Environment with hybrid remote and onsite work available. Occasional overtime as workload demands.

Hours are 8am- 4:30pm- M-F

Peoples Trust Company is an Equal Opportunity Employer - Minorities/Females/Vets/Disabled