Loan Servicing Specialist

Happy State Bank; Conway (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

Happy State Bank in Conway, AR, is seeking a Loan Servicing Specialist to manage past-due consumer loans and provide servicing-related customer support.

The role includes contacting customers by mail and phone, processing payments, handling loan payoffs, and performing administrative tasks while maintaining compliance and accuracy. Strong numerical and communication skills are essential.

Qualifications

• MATHEMATICAL SKILLS: Able to calculate discounts, interest, percentages, and ratios.
• COMMUNICATION SKILLS: Communicate information clearly in person and in writing.
• CRITICAL THINKING SKILLS: Apply instructions and solve routine problems with known variables.

Responsibilities

• Contact customers by mail and phone regarding payments (daily, ~20%).
• Monitor and administer reminders and incoming remittances (daily, ~15%).
• Process administrative duties for payment transactions (daily, ~10%).
• Monitor loan payoffs and perform related calculations (daily, ~15%).
• Assist with credit verifications processing (daily, ~10%).
• Answer incoming calls related to loan servicing (daily, ~25%).
• Reconcile loan participation and conduct audits (monthly, ~10%).
• Complete required BSA/AML and compliance training (annually, ~5%).
• Maintain alertness and safe working practices in the office environment.
• Perform additional related duties as assigned.

Skills

Communication skills

Mathematical skills

Critical thinking skills

Education

High School diploma or better

Tools

10-Key

Alphanumeric Data Entry

Word Processing/Typing

Contact Management

Spreadsheet

Accounting

Job description

Operations Center 2
Conway, AR 72032, USA

Description

GENERAL DESCRIPTION OF POSITION

The Loan Servicing Specialist performs duties associated with collecting past-due consumer loans and customer service functions related to servicing loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Contacts customers by mail and telephone concerning payments. This duty is performed daily, about 20% of the time.
• 2. Monitor, administer, and calculate payment for incoming remittances. This duty is performed daily, about 15% of the time.
• 3. Perform administrative duties associated with incoming payment transactions. This duty is performed daily, about 10% of the time.
• 4. Monitor, administer, and calculate loan payoffs. This duty is performed daily, about 15% of the time.|
• 5. Perform administrative duties associated withtheprocessingof credit verifications. This duty is performed daily, about 10% of the time.
• 6. Receive incoming calls related to loan servicing. This duty is performed daily, about 25% of the time.
• 7. Perform administrative duties regarding loan participation including reconciliation and audit verifications. This duty is performed monthly, about 10% of the time.
• 8. Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually, about 5% of the time.
• 9. The ability to work in a constant state of alertness and in a safe manner.|
• 10. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients,general publicand other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understandingin order tocarry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Advanced: 10-Key, Alphanumeric Data Entry, Word Processing/Typing

Intermediate: Contact Management, Spreadsheet

Basic: Accounting

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

Not indicated.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.