Loan Servicing Specialist*

Civista Bancshares, Inc.; Sandusky (OH); On-site; USD 34,000 - 46,000; Full time

Job summary

Civista Bancshares, Inc. is seeking a Loan Operations Support professional to handle servicing of loans and related tasks on a day-to-day basis.

The role emphasizes accuracy, confidentiality, and collaboration with the Loan Operations team to maintain timely processing of commercial, consumer, and mortgage loans. Responsibilities include customer communication, data entry, reporting, and system support using Jack Henry SilverLake; experience with OnBase is a plus.

Qualifications

• 1-2 years of office administrative experience.
• Solid knowledge of Jack Henry SilverLake loan system desirable.
• Experience in Accounting, Business, or Finance is desirable.
• Strong data entry, spreadsheet, and MS Office skills.
• Good communication and organizational skills with ability to meet deadlines.

Responsibilities

• Process loan activities according to procedures.
• Provide loan servicing and maintenance support.
• Answer inquiries from customers via phone, email, and letters.
• Prepare reports and compile data for internal/external sources.
• Coordinate with the Loan Operations Coordinator on status and issues.

Skills

Loan operations

Customer service

Data entry

Microsoft Office

Spreadsheets

Teamwork

Education

Accounting/Finance background

Office administration experience

Tools

Jack Henry SilverLake

OnBase software

Job description

Description

Position Purpose:

Under direct supervision, this position is responsible for a variety of tasks as it relates to loans for customers of the Bank.

Key Accountabilities, Responsibilities and Expectations:

• Provide various loan support functions. Duties may include the following: Servicing closed loans, payment processing, primary or back up to various loan maintenance, customer insurance support, vault support and system (Jack Henry SilverLake) support.
• Customer service using various methods, answering phone, emails, and letters.
• Maintain regular contact with the Loan Operations Coordinator regarding the status of various issues being encountered, guidance on Department compliance and customer service issues, as well as the status of other assigned projects.
• Assist other loan operations staff on assigned tasks as required, to alleviate backlogs and/or to meet established deadlines as it pertains to commercial, consumer, or mortgage loans.
• Provides administrative support as needed and required.
• To maintain regular contact with the Coordinator regarding the status of operational and customer service issues.
• To respond to customer (internal/external) questions in a timely, professional and efficient manner regarding all loans related issues.
• To process loan activities according to prescribed departmental procedures
• To perform accounting/reconciliation activities
• To compile monthly/quarterly/annual data for reports for Internal and External sources
• To perform file maintenance and transactions on accounts as necessary
• To interact with System’s support personnel to resolve technical loan operation’s questions.
• To perform duties as assigned by Department Team Lead

Requirements

Qualifications, Knowledge and Skills:

• One to two years of office administrative experience.
• A solid working knowledge of the Jack Henry SilverLake loan system is desirable.
• Previous experience in Accounting, Business, or Finance is desired.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others inside and/or outside the organization, generally regarding routine matters of purposes of giving or obtaining information which may require some discussion and which may be of a sensitive or personal nature.
• Good Working knowledge of banking industry practices relative to bank loan operations with respect to loan products, services, policies and procedures as required for the job;
• Computer literate (Microsoft Office) with accurate data entry skills and strong level of skill working with spreadsheets (creating formulas) and ability to navigate key industry specific Internet sites;
• A high level of initiative, thoroughness, and accuracy with good organizational skills required. Must be detail oriented.
• Solid communication and organizational skills with focus on teamwork and cooperation;
• Ability to work under deadlines with frequent interruption; ability to balance multiple projects/activities with varying deadlines;
• Confidentiality required
• Experience using OnBase software is desired.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports, alphabetizing and filing.
• Work involves sitting, standing, moving, lifting, reading, writing, speaking, communicating.
• Work involves the ability to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving loan files of up to 30 lbs.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.