Loan Servicing & Administration Manager (Hybrid)

Capital Bank, N.A.; Rockville (MD); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Capital Bank, N.A. in Rockville, MD is seeking a Loan Administration and Servicing Manager to deliver high level customer service and support for loan servicing across departments. You will manage incoming service requests, payments, payoff processing, and maintenance of loan records within SLA guidelines.

The role requires coordinating with Loan Officers and staff, ensuring accurate documentation, and driving efficiency through cross-training and process improvements in a hybrid work setting.

Qualifications

• High School Diploma or 4 years bank experience.
• 2 years experience in commercial loan processing/servicing environment.
• Knowledge of lending policies, procedures, and regulations.

Responsibilities

• Oversee loan support functions and SLA adherence.
• Manage loan payments, advances and related transactions.
• Review loan documentation and prepare payoff requests.
• Ensure supporting documentation is uploaded to imaging system and updated in records.

Skills

Communication

Attention to detail

Regulatory knowledge

Microsoft Office

Education

High School Diploma

Tools

FiServ Premier Navigator

Loan core systems

Job description

Capital Bank, N.A. in Rockville, MD is seeking a Loan Administration and Servicing Manager to deliver high level customer service and support for loan servicing across departments. You will manage incoming service requests, payments, payoff processing, and maintenance of loan records within SLA guidelines.

The role requires coordinating with Loan Officers and staff, ensuring accurate documentation, and driving efficiency through cross-training and process improvements in a hybrid work setting.