Hybrid Loan Servicing Account Manager

National-Cooperative-Bank; Arlington (VA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Two days in-office per week

Job summary

National-Cooperative-Bank seeks a Loan Administrator to oversee account management and servicing of designated commercial lending sectors. You will act as liaison between customers, Relationship Manager, and Lender, ensuring data quality and service excellence.

Responsibilities include managing delinquencies, processing loan draws, administering loan modifications, covenant tracking, and generating reports.

Qualifications

• Three years' experience in loan administration servicing commercial/multifamily loans.
• Excellent organizational and analytical skills.
• Ability to resolve customer needs promptly.
• Strong written and verbal communication.
• Proficient in Word and Excel.
• Experience with McCracken CS Strategy, nCino, and Fiserv DNA.

Responsibilities

• Proactively manage delinquencies and borrower issues; respond to inquiries within 24 hours.
• Book loans and modify loans; input data into servicing systems; track in Covenant Tracking.
• Monitor covenant information and mail tracking letters monthly; follow up by phone or email.
• Review loan servicing reports for data accuracy; generate ad-hoc reports and reconcile interest.

Skills

Loan administration

Customer service

Communication

Data analysis

MS Office

Team coordination

Education

College Degree or related experience

Tools

McCracken CS Strategy

nCino

Fiserv DNA

Job description

National-Cooperative-Bank seeks a Loan Administrator to oversee account management and servicing of designated commercial lending sectors. You will act as liaison between customers, Relationship Manager, and Lender, ensuring data quality and service excellence.

Responsibilities include managing delinquencies, processing loan draws, administering loan modifications, covenant tracking, and generating reports.