Loan Services Team Leader

Frost Bank; San Antonio (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Long-term disability

Life insurance

401(k) matching

Holiday and paid time off

Job summary

Frost Bank in Texas is seeking a Loan Services Team Leader to oversee daily loan operations and support a Loan Services Supervisor. You will guide staff, handle complex loan issues, and promote teamwork to meet deadlines while maintaining quality and accuracy.

The role emphasizes leadership, problem-solving, and mentoring of personnel, with a focus on delivering exceptional banking service and supporting Frost's long-standing customers in a collaborative environment.

Qualifications

• Proficient in Microsoft computer applications.
• Strong communication skills.
• Leadership skills.
• Loan experience.
• Debit and credit/general ledger exposure.

Responsibilities

• Control the flow of work to ensure that all activities are completed, and deadlines are met.
• Assist and support Loan Services personnel with the completion of daily activities
• Provide guidance and assistance with complex loan issues to Loan Services personnel, Lenders, Assistants, and other bank personnel
• Motivate staff and promote teamwork to meet deadlines and maintain quality and accuracy of work completed
• Assist in the training of personnel
• Aid Supervisor in conducting meetings, employee reviews, counseling, teamwork, and mentoring
• Discuss personnel issues with Supervisor and/or Manager
• Perform all other duties as assigned

Skills

Strong communication skills

Leadership skills

Loan experience

Debit and credit/general ledger

Proficient in Microsoft Office

Job description

Job Description

It’s about being the person that wants to see others succeed. Are you known for your ability to think outside the box? Are you never satisfied with good enough? Does solving complex problems and ensuring top-quality standards excite you? Are you excited to step into a leadership role? If so, being a Loan Services Team Leader with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are

As a Loan Services Team Leader, you are our subject matter expert! In this role, you will be responsible for assisting a Loan Services Supervisor in overseeing and supporting the daily activities of Loan Services personnel. You’ll use your strong problem-solving skills to provide guidance and assistance with complex loan issues. You are passionate about people and can’t wait to motivate staff and promote teamwork to meet deadlines as a team.

What you’ll do

• Control the flow of work to ensure that all activities are completed, and deadlines are met
• Assist and support Loan Services personnel with the completion of daily activities
• Provide guidance and assistance with complex loan issues to Loan Services personnel, Lenders, Assistants, and other bank personnel
• Motivate staff and promote teamwork to meet deadlines and maintain quality and accuracy of work completed
• Assist in the training of personnel
• Aid Supervisor in conducting meetings, employee reviews, counseling, teamwork, and mentoring
• Discuss personnel issues with Supervisor and/or Manager
• Perform all other duties as assigned

What you’ll need

• Proficient in Microsoft computer applications
• Strong communication skills

Additional Preferred Skills

• Leadership skills
• Loan experience
• Debit and credit/general ledger exposure

Our Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here

Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry.

To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

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