Loan Research Specialist II

Frost Bank; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

PTO and holidays

Tuition reimbursement

Employee Assistance Program

Referral bonus

Job summary

Frost Bank is seeking a Loan Research Specialist II to investigate and resolve disputes from Credit and Consumer Financial Protection Bureaus. You will ensure adherence to bank procedures and help update department processes, contributing to a compliant, efficient loan operations team.

The role requires strong attention to detail, excellent communication skills, and the ability to manage multiple tasks within regulatory guidelines.

Qualifications

• 2+ years loan experience.
• Proficient in Microsoft Office applications.
• Excellent written and verbal communication skills.
• Detail oriented and accurate.
• Ability to multi-task and meet deadlines.
• Experience with applicable regulations and loan systems.

Responsibilities

• Investigate indirect and direct Credit Bureau disputes.
• Review loan history and validate transactions affecting pay status.
• Determine and document account maintenance or resolutions.
• Report findings to customers in compliance with regulations.
• Monitor service member accounts and mortgage loan error resolutions.
• Assist in creating, updating, and maintaining department procedures.
• Prepare and submit mortgage loan information for quarterly reports.

Skills

Loan experience

Microsoft Office

Communication skills

Detail oriented

Multi-tasking

Regulatory knowledge

Tools

Loan systems

Job description

Job Description It’s about expecting great things and making them happen. Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, being a Loan Research Specialist II with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are

As a Loan Research Specialist II with Frost, you are our problem-solver. In this role, you will be responsible for investigating and determining the proper resolution of disputes from various Credit and Consumer Financial Protection Bureaus. You will use your investigate skills and observant mindset to ensure we are following all applicable regulations and bank procedures. Processes and procedures are your passion, and you enjoy having the freedom to assist with creating, updating, and maintaining department procedures.

What you’ll do

• Investigate Indirect and Direct Credit Bureau disputes.
• Thoroughly review entire loan history and identify/validate any transactions that would affect the customer’s reported pay status
• Determine and document appropriate account maintenance and/or resolutions.
• Report findings back to the customer in accordance with regulations.
• Monitor service member accounts and mortgage loan error resolutions.
• Assist with creating, updating, and maintaining department procedures.
• Prepare, reconcile, and submit mortgage loan information to Accounting for the bank’s Quarterly Report Conference Call
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

What you’ll need

• 2+ years loan experience
• Proficient in Microsoft computer applications
• Excellent written and verbal communication skills
• Detail oriented
• Ability to multi-task and meet deadlines.
• Experience working with applicable regulations and loan systems

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here

Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

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