Loan Services Lead: Training, Quality & Ops

Glens Falls National Bank And Trust Co; City of Glens Falls (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation and bonus

Medical, Dental, Vision Insurance

Retirement plans (401(k), Pension, ES0

Tuition Reimbursement

Employee Assistance Program

Job summary

Arrow Financial Corporation seeks a Loan Services Team Lead to mentor the Loan Services team, audit daily work for accuracy, and provide exceptional customer support from our Glens Falls headquarters in NY. The role emphasizes training, process improvement, and ensuring compliance with banking regulations.

Ideal candidates will have strong communication, organizational, and analytical skills, with experience in banking lending environments. Competitive compensation and benefits are offered.

Qualifications

• 4 years of experience in office management field, banking or related experience preferred.

Responsibilities

• Review and audit daily work for accuracy and quality.
• Provide training and coaching to team members.
• Coordinate team scheduling and coverage for continuous customer support.
• Resolve errors and coach on escalated calls to deliver outstanding service.
• Prepare management reports and assist with audits and SOX controls.
• Ensure compliance with laws/regulations and company policies.
• Train new and existing employees to create a skilled workforce.

Skills

Banking regulations

Problem solving

Team collaboration

Communication

Organization

Microsoft Office Suite

Job description

Arrow Financial Corporation seeks a Loan Services Team Lead to mentor the Loan Services team, audit daily work for accuracy, and provide exceptional customer support from our Glens Falls headquarters in NY. The role emphasizes training, process improvement, and ensuring compliance with banking regulations.

Ideal candidates will have strong communication, organizational, and analytical skills, with experience in banking lending environments. Competitive compensation and benefits are offered.