Loan Services & Escrow Support Specialist

Citadel Credit Union; West Chester (Chester County); On-site; USD 25,000 - 33,000; Full time

Job summary

Citadel Credit Union is seeking a Loan Services Support Representative to provide exceptional service to members, business partners, and internal departments. You will handle calls, emails, and service requests, ensuring accurate, timely responses and strong customer experience.

The role includes assisting with escrow, taxes, insurance, and servicing processes, while escalating complex issues to maintain satisfaction and trust with members.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of customer service, financial services, or administrative experience.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and accuracy.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide exceptional service to members, business partners, and internal departments.
• Respond to incoming phone calls, emails, and service requests in a professional, timely, and accurate manner.
• Research and resolve member inquiries related to loan servicing, escrow accounts, insurance, taxes, and other servicing functions.
• Serve as a resource for internal departments by providing information and assistance regarding loan servicing processes.
• Escalate complex issues appropriately while maintaining ownership of the member experience.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Citadel Credit Union is seeking a Loan Services Support Representative to provide exceptional service to members, business partners, and internal departments. You will handle calls, emails, and service requests, ensuring accurate, timely responses and strong customer experience.

The role includes assisting with escrow, taxes, insurance, and servicing processes, while escalating complex issues to maintain satisfaction and trust with members.