Loan Services Customer Care Specialist

Loan Max Title Loans; Wellington (KS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Benefits beginning day 91

Job summary

LoanMax Title Loans is seeking a Customer Service Representative in Wellington, KS to assist potential borrowers and current customers with questions about loan products, evaluate vehicles, manage loans and payments, and maintain regular communication with customers about their accounts.

The role emphasizes delivering honest, respectful service, with weekday store hours and a full-time in-store schedule. Prior experience in customer service is preferred but not required.

Qualifications

• Must be able to work full-time schedule listed above.
• Excellent communication skills required.
• Detail-oriented and organized work style.
• Experience with data entry and computers preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication skills

Detail-oriented

Positive attitude

Education

High school diploma or equivalent

Tools

Computer basics

Job description

LoanMax Title Loans is seeking a Customer Service Representative in Wellington, KS to assist potential borrowers and current customers with questions about loan products, evaluate vehicles, manage loans and payments, and maintain regular communication with customers about their accounts.

The role emphasizes delivering honest, respectful service, with weekday store hours and a full-time in-store schedule. Prior experience in customer service is preferred but not required.