Customer Service Rep

LoanMax Title Loans; Topeka (KS); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time, stable schedule

Career growth opportunities

Medical, dental, vision, and other day

Job summary

LoanMax Title Loans in Topeka, KS seeks a Customer Service Representative to assist borrowers, evaluate vehicles, and manage loan accounts. The role emphasizes courteous communication and accurate data handling in a full-time, in-store setting.

Benefits include paid holidays, vacation, training, and a stable schedule centered on a Monday–Friday routine with rotating Saturdays. Prior customer service is preferred but not required.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Communication skills

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Job description

Customer Service Representative

LoanMax Title Loans

5011 SW 29th St Topeka, KS 66614

Pay Range

$15 - $16 per hour

Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed .

Schedule

Store Hours:

Full-Time in store position

Monday - Friday: 10:00 AM - 6:00 PM

Rotating Saturdays: 9:00 AM - 2:00 PM

Never work on Sundays

About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.

Key Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General

• Must be able to work full-time schedule listed above
• Positive attitude and strong work ethic
• Excellent communication skills
• Detail-oriented and organized

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.