Loan Services Customer Advocate

Loan Max Title Loans; Topeka (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Training provided

Health benefits after 91st day

Job summary

LoanMax Title Loans in Topeka, KS is seeking a Customer Service Rep who can assist potential borrowers and current customers with questions about loan products, evaluate vehicles, and manage loans and payments while maintaining regular communication.

This full-time role requires a positive attitude, strong communication, and attention to detail. You will deliver courteous service, ensure policy compliance, and participate in on-the-job training with benefits beginning after day 91.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Customer service

Communication

Attention to detail

Phone etiquette

Data entry

Education

High school diploma or equivalent

Job description

LoanMax Title Loans in Topeka, KS is seeking a Customer Service Rep who can assist potential borrowers and current customers with questions about loan products, evaluate vehicles, and manage loans and payments while maintaining regular communication.

This full-time role requires a positive attitude, strong communication, and attention to detail. You will deliver courteous service, ensure policy compliance, and participate in on-the-job training with benefits beginning after day 91.