Loan Services Customer Advocate - Full-Time

Loan Max Title Loans; Reno (NV); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid on-the-job training

Benefits after 91 days

Medical, dental, vision

Job summary

LoanMax Title Loans in Reno, NV is seeking a Customer Service Representative to assist borrowers and customers with loan questions, evaluate vehicles, and manage loan payments. You will stay in regular contact with clients and ensure compliance with company policies.

This full-time in-store role requires strong communication, reliability, and a detail-oriented approach. Training is provided, with benefits after 91 days and paid time off.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.
• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Customer service

Communication

Detail-oriented

Positive attitude

Education

High school diploma or equivalent

Tools

Computer skills

Data entry

Job description

LoanMax Title Loans in Reno, NV is seeking a Customer Service Representative to assist borrowers and customers with loan questions, evaluate vehicles, and manage loan payments. You will stay in regular contact with clients and ensure compliance with company policies.

This full-time in-store role requires strong communication, reliability, and a detail-oriented approach. Training is provided, with benefits after 91 days and paid time off.