Customer Experience Specialist — Loans & Pawn

Community Choice Financial Family of Brands; Pearland (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Learning management system access

Career advancement opportunities

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits (dental, vision, AD

Paid time off

Job summary

TitleMax is hiring a Customer Service Representative to drive excellent customer experiences in store operations. You will educate customers, manage accounts, accept payments, and support community and in-store events.

You’ll be part of a team that values accuracy, compliance, and strong interpersonal skills, with full-time, in-person hours including some Saturdays. Training and benefits accompany career growth opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver's license, auto insurance, and personal vehicle to use during workday (mileage compensated).
• Proficiency with phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years old.
• Background check required; results considered per law.
• Ability to meet physical demands (standing up to 90% of time, lift up to 25 pounds).

Responsibilities

• Provide exceptional customer experience throughout loan or pawn process.
• Educate consumers and make recommendations based on financial needs.
• Assist in customer account management: accepting payments, monitoring, and appointments.
• Meet performance standards via partnerships, referrals, and events.
• Develop customer relationships to grow business and brand loyalty.
• Conduct vehicle appraisals using assessment tool.
• Enter and maintain customer information in the POS system accurately.
• HOLD compliance with policies and laws; ensure security and procedures.
• Maintain security protocols, vault, cash drawer, and deposits.
• Manage in a changing environment and multi-task to meet standards.
• Communicate effectively with customers and team members.
• Maintain in-person attendance (40 hrs/week) including limited Saturdays.
• Store hours may change; consult recruiter for latest requirements.

Skills

Verbal communication

Written communication

Professional demeanor

Data entry accuracy

Bilingual (English/Spanish)

Education

High school diploma

Tools

Point of Sale

Microsoft Office

Job description

TitleMax is hiring a Customer Service Representative to drive excellent customer experiences in store operations. You will educate customers, manage accounts, accept payments, and support community and in-store events.

You’ll be part of a team that values accuracy, compliance, and strong interpersonal skills, with full-time, in-person hours including some Saturdays. Training and benefits accompany career growth opportunities.