Loan Sales Specialist

OneMain Financial; Los Angeles (CA); On-site; Full time

Job summary

An established industry player is seeking Loan Sales Specialists who thrive in a competitive environment. In this dynamic role, you will empower customers by providing access to friendly and affordable financing solutions. You will engage with customers throughout the loan process, manage their needs, and ensure compliance with relevant regulations. This position offers professional development and a supportive atmosphere where your achievements are recognized. If you are passionate about helping others and eager to grow your career, this opportunity is perfect for you.

Benefits

Health and wellbeing options

401(k) matching up to 4%

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Paid volunteer time

Qualifications

• High School Diploma or GED required.
• Sales, Collections, or Customer Service experience preferred.

Responsibilities

• Engage customers throughout the loan process and lifecycle.
• Manage loans, including collections activities while ensuring compliance.
• Exceed customer expectations through ease, empathy, and encouragement.

Skills

Customer Service

Sales

Collections

Multitasking

Bilingual - Spanish

Education

High School Diploma or GED

Job description

At OneMain, Loan Sales Specialists empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment. Loan Sales Specialists enjoy competitive compensation that recognizes both individual achievements and team success, all while growing their career.

In the Role

1. Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
2. Exceed customer expectations through ease, empathy, and encouragement, delivering results related to individual and branch goals.
3. Develop new connections and maintain them by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
4. Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
5. Engage with customers and other departments through multiple technological channels, including phone, email, chat, and our in-house systems.
6. Exhibit passion for achievement, bringing an internal drive to succeed and a goal-oriented attitude.
7. Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms, and their options.

Requirements:

1. High School Diploma or GED.

Preferred:

1. Sales, Collections, or Customer Service experience.
2. Bilingual - Spanish.

Location: On site

The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed, which may include Saturday.

Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Who we Are

A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:

1. Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
2. Up to 4% matching 401(k).
3. Employee Stock Purchase Plan (10% share discount).
4. Tuition reimbursement.
5. Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date).
6. Paid sick leave as determined by state or local ordinance, prorated based on start date.
7. Paid holidays (7 days per year, based on start date).
8. Paid volunteer time (3 days per year, prorated based on start date).

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets. We meet customers where they want to be -- in person, by phone, and online.

At every level, we’re committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.