Loan Sales & Financial Services Specialist

World Finance Corporation of Tennessee; Memphis (TN); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Mental health support

Paid holidays

Paid vacation

Volunteer time

Predictable schedules

Resumo da oferta

World Finance Corporation of Tennessee is seeking a Financial Services Representative to drive loan sales, manage collections, and assist customers with tax preparation and account issues in person. This role requires high-volume outbound calling, strong communication, and efficient handling of cash and records.

You will contribute to branch goals, work with customers on payment plans, and help grow cross‑selling opportunities while maintaining compliance and professionalism throughout daily

Qualificações

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult conversations.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsabilidades

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements; complete required training and meet performance expectations.

Conhecimentos

Sales

Customer service

Collections

Account management

High-volume calls

Communication

Problem solving

Organizational skills

Data entry

Negotiation

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

World Finance Corporation of Tennessee is seeking a Financial Services Representative to drive loan sales, manage collections, and assist customers with tax preparation and account issues in person. This role requires high-volume outbound calling, strong communication, and efficient handling of cash and records.

You will contribute to branch goals, work with customers on payment plans, and help grow cross‑selling opportunities while maintaining compliance and professionalism throughout daily