Loan Processor - West Bend (Part-Time)

Priority Dispatch Corp.; West Bend (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Dollar Loan Center in West Bend, WI is seeking a friendly Loan Processor to assess loan applications, verify information, and fund loans promptly.

You will deliver exceptional customer service, explain loan terms, handle payments, and support growth by following underwriting guidelines and logging precise notes.

Qualifications

• High school diploma or GED
• 1 year of customer service experience
• Comfortable with computers and basic office equipment
• Strong communication skills; English/Spanish bilingual is a bonus
• Cash handling or lending/collections experience is a plus
• Willingness to travel between locations and work regular hours with possible overtime
• Reliable transportation and a clean background check
• Teamwork and alignment with core values

Responsibilities

• Provide stellar customer service in person or over the phone
• Explain loan reasons and benefits to customers
• Review loan applications and verify information
• Process loans quickly following underwriting guidelines
• Explain contract terms clearly to customers
• Identify opportunities to approve loans and credit limit increases
• Make calls to current customers about available products
• Contact past-due accounts professionally and timely
• Log notes with promise dates and accurate data in the system
• Accurately calculate payments and address due dates and interest

Skills

Customer service

Bilingual English/Spanish

Computer skills

Communication skills

Cash handling

Teamwork

Education

High school diploma or GED

Job description

Job Details

Job Location: 511-West Bend - West Bend, WI 53095Education Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - Clerical

Why This Role Rocks

Get ready to dive into the fast-paced world of short-term lending at Dollar Loan Center! As a Loan Processor, you’ll help customers meet their short-term financial needs. You will review applications, verify information, and fund the loan! You’ll help customers every step of the way, whether it’s taking payments, answering questions, or calling on past-due accounts with solutions and professionalism. It’s an important, customer-facing position that requires the right person, and that could be you!

What You’ll Do

Offer Stellar Customer Service

• Greet every customer with a smile and enthusiasm, whether in-person or over the phone.
• Explain the reasons for borrowing from Dollar Loan Center and why we’re the best in the business to customers inquiring.
• Dive into loan applications, ensuring all info is accurate and completely clarified.
• Process loans quickly while sticking to our underwriting guidelines.
• Break down loan contracts to customers, making sure they know the ins and outs.
• Spot opportunities to approve loans and offer credit limit increases qualifying customers.
• Make marketing and informational calls to current customers informing them of how much they have available and other products available.
• Reach out to past-due accounts with timely, professional, and courteous calls.
• Log clear, concise notes with accurate promise dates in our system.
• Calculate payments like a math wizard and answer questions about due dates, interest, and more.
• Enter data into our system with precision and keep the office running smoothly.

Other Fun Stuff

• Safeguard customer info like it’s treasure.
• Keep the drawers balances and all money is accounted for.
• Open and close locations with your trusty key.
• Keep the office sparkling clean and organized.
• Step up to cover other locations when needed.

Qualifications

What You Bring to the team

• High school diploma or GED—check!
• One year of customer service experience to show off your people skills.
• Comfortable with computers and basic office equipment.
• Killer communication skills (English/Spanish bilingual is a bonus!).
• Cash handling, lending, or collections experience? Even better!
• Ready to work regular hours (with occasional overtime) and travel between locations.
• Reliable transportation and a clean background check.
• A passion for teamwork, Dollar Loan Center’s Core Values, and crushing it with minimal supervision.