Bilingual Loan Processor - Madison

Priority Dispatch Corp.; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Dollar Loan Center is seeking a Loan Processor to support customers with short-term lending needs. You will review applications, verify information, and assist with funding while maintaining accuracy and professionalism.

You will handle payments, answer questions, and reach out to past-due accounts with clear and courteous communication. This role requires reliable teamwork and the ability to travel between locations as needed.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Comfortable with computers and basic office equipment.
• Bilingual English/Spanish is a bonus.
• Willingness to travel between locations and work flexible hours.

Responsibilities

• Greet customers in person or over the phone with enthusiasm and professionalism.
• Explain loan options and underwriting guidelines to customers.
• Review applications, verify information, and ensure accuracy.
• Process loans quickly while adhering to underwriting standards.
• Explain loan contracts and help customers understand terms, payments, and due dates.
• Log notes and track promise dates in the system, with clear documentation.

Skills

Customer service

Communication skills

Bilingual EN/ES

Teamwork

Cash handling

Education

High school diploma or GED

Job description

Job DetailsJob Location: 517-Madison - Madison, WI 53704Education Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - Clerical

Why This Role Rocks

Get ready to dive into the fast-paced world of short-term lending at Dollar Loan Center! As a Loan Processor, you’ll help customers meet their short-term financial needs. You will review applications, verify information, and fund the loan! You’ll help customers every step of the way, whether it’s taking payments, answering questions, or calling on past-due accounts with solutions and professionalism. It’s an important, customer-facing position that requires the right person, and that could be you!

What You’ll Do

Offer Stellar Customer Service

• Greet every customer with a smile and enthusiasm, whether in-person or over the phone.
• Explain the reasons for borrowing from Dollar Loan Center and why we’re the best in the business to customers inquiring.
• Dive into loan applications, ensuring all info is accurate and completely clarified.
• Process loans quickly while sticking to our underwriting guidelines.
• Break down loan contracts to customers, making sure they know the ins and outs.
• Spot opportunities to approve loans and offer credit limit increases qualifying customers.
• Make marketing and informational calls to current customers informing them of how much they have available and other products available.
• Reach out to past-due accounts with timely, professional, and courteous calls.
• Log clear, concise notes with accurate promise dates in our system.
• Calculate payments like a math wizard and answer questions about due dates, interest, and more.
• Enter data into our system with precision and keep the office running smoothly.

Other Fun Stuff

• Safeguard customer info like it’s treasure.
• Keep the drawers balances and all money is accounted for.
• Open and close locations with your trusty key.
• Keep the office sparkling clean and organized.
• Step up to cover other locations when needed.

Qualifications

What You Bring to the team

• High school diploma or GED—check!
• One year of customer service experience to show off your people skills.
• Comfortable with computers and basic office equipment.
• Killer communication skills (English/Spanish bilingual is a bonus!).
• Cash handling, lending, or collections experience? Even better!
• Ready to work regular hours (with occasional overtime) and travel between locations.
• Reliable transportation and a clean background check.
• A passion for teamwork, Dollar Loan Center’s Core Values, and crushing it with minimal supervision.