Lead Loan Processor - Mentor & Optimize Pipeline

D.R. Horton - Multifamily; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Stock purchase plan

Flex spending accounts

Life & disability

Paid time off

Voluntary benefits

Job summary

D.R. Horton, Inc. in Austin, TX seeks a Loan Processor Team Lead to support the Regional Processing Manager by guiding loan processors, answering branch questions, and coordinating weekly pipeline reviews.

The ideal candidate has a bachelor’s degree and 1–2 years of related experience, proficiency with MS Office, and strong organizational skills to maintain QC and timing metrics while ensuring compliance and excellent customer service.

Qualifications

• Bachelor's degree from a four-year college or university.
• 1–2 years related experience and/or training.
• Ability to apply common sense understanding to carry out instructions.
• Proficiency with MS Office and email.

Responsibilities

• Monitor and train on customer service maintaining company published exceed score goals.
• Mentor new loan processors.
• Monitor and train team to maintain QC score of 1.00.
• Monitor and train team to maintain Avg # Suspense Items score of 2.00.
• Ensure that the processors on your team maintain a Timeline Exception of less than 15%.
• Oversee the daily management of the aged loans report.
• Manage BFA goals for the upcoming month.
• Manage timely pre-draw of loans in the pipeline.
• Provide support for the Regional Processing Manager when they are unavailable or out of the office.
• Assist the loan processors with questions and issues on guidelines and loan files.
• Assist the Regional Processing Manager in identifying training needs.
• Assist in daily pipeline management to include monitoring the following reports; Projected to Close, Timeline Exception, Loan Approval Conditions.
• Conduct in depth pipeline reviews with Loan Processors as needed (weekly or monthly).
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
• Able to travel overnight.

Skills

MS Office

Email

Education

Bachelor's degree (B.A.) from four-year college or university

Tools

MS Office

Job description

D.R. Horton, Inc. in Austin, TX seeks a Loan Processor Team Lead to support the Regional Processing Manager by guiding loan processors, answering branch questions, and coordinating weekly pipeline reviews.

The ideal candidate has a bachelor’s degree and 1–2 years of related experience, proficiency with MS Office, and strong organizational skills to maintain QC and timing metrics while ensuring compliance and excellent customer service.