Loan Processor - Fast-Paced Lending & Customer Support

Dollar Loan Center; Boise (ID); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Dollar Loan Center in Boise, ID is hiring a Loan Processor to help customers meet short-term financial needs. You will review applications, verify information, and fund loans, while delivering friendly, professional service.

You'll greet customers in-person or by phone, explain borrowing options, process applications, and explain loan terms. The ideal candidate has 1+ year customer service experience and solid computer skills, with bilingual English/Spanish a bonus.

Competenze

• Minimum high school diploma or GED required.
• At least 1 year of customer service experience.
• Strong communication and interpersonal skills.

Mansioni

• Greet every customer with a smile and enthusiasm, whether in-person or over the phone.
• Explain the reasons for borrowing from Dollar Loan Center and why we’re the best in the business to customers inquiring.
• Dive into loan applications, ensuring all info is accurate and completely clarified.
• Process loans quickly while sticking to our underwriting guidelines.
• Break down loan contracts to customers, making sure they know the ins and outs.
• Spot opportunities to approve loans and offer credit limit increases qualifying customers.
• Make marketing and informational calls to current customers informing them of how much they have available and other products available.
• Reach out to past-due accounts with timely, professional, and courteous calls.
• Log clear, concise notes with accurate promise dates in our system.
• Calculate payments like a math wizard and answer questions about due dates, interest, and more.
• Enter data into our system with precision and keep the office running smoothly.

Conoscenze

Customer service experience

Excellent communication

Bilingual English/Spanish

Cash handling / lending experience

Computer proficient

Formazione

High school diploma or GED

Descrizione del lavoro

Dollar Loan Center in Boise, ID is hiring a Loan Processor to help customers meet short-term financial needs. You will review applications, verify information, and fund loans, while delivering friendly, professional service.

You'll greet customers in-person or by phone, explain borrowing options, process applications, and explain loan terms. The ideal candidate has 1+ year customer service experience and solid computer skills, with bilingual English/Spanish a bonus.