Loan Processing Specialist

My Education Solutions; San Antonio (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% Medical paid

401k matching

2 weeks earned PTO

Career development opportunities

Job summary

A financial services company in San Antonio is seeking an Operations Manager to oversee student loan forgiveness application processes. The ideal candidate will have at least 3 years of experience in loan processing, strong communication skills, and proficiency in Microsoft Office Suite. This full-time role offers a competitive salary with 100% paid medical benefits, 401k matching, and opportunities for career development. Join us to help clients achieve their financial goals through effective processes and services.

Qualifications

• Minimum of 3 years of experience in loan processing or a related field.
• Strong understanding of loan processing procedures and regulations.
• Proven ability to multitask and manage deadlines effectively.

Responsibilities

• Process student loan forgiveness applications accurately and effectively.
• Maintain communication and relationships with clients and advisors.
• Ensure compliance with regulations and company procedures.
• Assist with client servicing activities as required.

Skills

Loan processing procedures

Attention to detail

Excellent communication

Microsoft Office Suite proficiency

Multitasking

Education

Degree in Business, Finance, or Accounting

Tools

Loan CRM software

Job description

Operations Manager – 40 hours a week, Full Time.

4 Years in Program Management, Business, Loan Processing, or Financial role Preferred. Degree in Business, Finance, or Accounting Preferred.

Classification

Non-Exempt

About My Education Solutions

My Education Solutions (MES) mission is to help clients successfully reduce their student loan debt through counseling, enrollment, and administrative services of the Federal Student Loan Forgiveness programs, so our Clients can afford to live the life they dreamed of when they decided to advance their education.

Job Description

In this role, you will play a vital role in the application process, ensuring its accuracy, completeness, and timely submission to the Department of Education. You will be a trusted partner to MES advisors and clients, guiding them through the complexities of the process and providing excellent customer service.

Benefits

• Hybrid position after training.
• Medical 100% paid
• 401k matching
• 2 weeks earned PTO
• AFLAC
• Student Loan Forgiveness

Alignment with Core Company Values and Culture is a must

• Grow or Die
• Find a Way
• Keep Commitments
• Do the Right Thing

Responsibilities

• Process student loan forgiveness applications:
  • Review and analyze applications for completeness and accuracy.
  • Gather and verify all necessary documentation, including tax returns and pay stubs.
  • Work with clients to resolve any discrepancies or missing information.
  • Prepare student loan forgiveness application for Department of Education review.
• Maintain communication and relationships:
  • Communicate effectively with MES advisors and clients throughout the process.
  • Keep clients informed of the status of their applications and address their questions and concerns promptly.
  • Build strong relationships with clients to ensure a positive experience.
• Adhere to regulations and procedures:
  • Ensure all processing activities comply with company policies, federal and state regulations, and industry best practices.
  • Maintain accurate and complete files for documentation and audit purposes.
  • Stay up-to-date on changes in regulations and procedures.
• Other responsibilities:
  • Backup client care during busy call times.
  • Prepare and submit student loan forgiveness documents.
  • Assist with client servicing activities as required.

Qualifications

• Minimum of 3 years of experience in loan processing or a related field.
• Strong understanding of loan processing procedures and regulations.
• Excellent attention to detail and accuracy.
• Proven ability to multitask and manage deadlines effectively.Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and loan CRM software.

Benefits

• Competitive salary and benefits package.
• 100% Company-paid Health, Dental, and Vision Insurance after 90 days.
• Company-paid life insurance policy.
• Opportunity to work with a team of experienced professionals in a fast-paced environment.
• Make a difference in the lives of your clients by helping them achieve their financial goals.
• Career development and advancement opportunities.

To Apply

Please submit your resume and cover letter. We look forward to hearing from you!