Loan Processing & Servicing Specialist

FNC Bank; New Richmond (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) program with immediate vesting

Paid vacation and sick time

Holiday pay

Health, dental, vision, HSA with bank

Short/Long term disability and life/AD

Wellness program

Job summary

FNC Bank in New Richmond, WI seeks a Loan Processing & Servicing Specialist to support Lenders across branch locations and handle consumer, commercial, real estate, SBA, and participation loans. This on-site role operates Monday–Friday, 8:00 AM–5:00 PM, with responsibilities from document creation to loan funding and escrow analysis.

Ideal candidates will have strong communication, attention to detail, confidentiality, and familiarity with Jack Henry/Silverlake or Encompass systems to ensure

Qualifications

• Minimum one year experience opening accounts in retail/business banking.
• Experience in lending preferred.
• Excellent communication skills; ability to work in a team and apply knowledge quickly.
• Proficient with standard office equipment and computer skills.

Responsibilities

• Works closely with Lenders and colleagues to ensure accurate documents and resolutions.
• Create loan documents for closings.
• Enter loan details into company software accurately.
• Process loan payments, payoff requests, transfers, rate changes, and escrow analyses.

Skills

Communication

Teamwork

Attention to detail

Confidentiality

Education

High School diploma or equivalent

Tools

Jack Henry/Silverlake

LaserPro

Encompass

Microsoft Office

Job description

Description:

The Loan Processing & Servicing Specialist is responsible for supporting our Lenders at all branch locations and works on all loan types: consumer, commercial, real estate, SBA, and participation.

This role is an on-site position based in our New Richmond, WI branch location. Hours for this position are Monday-Friday from 8:00AM-5:00PM.

Duties and responsibilities include:

• Works closely through professional communication with Lenders and co-workers within the department to ensure accurate documents, files, processes, and resolutions.
• Create loan documents for closings.
• Accurately enter loan details into company software programs.
• Process loan payments, payoff requests, transfers, rate or payment changes, and escrow analysis. Fund loans and request wires.
• Record liens, UCCs, and satisfactions.
• Obtain flood determinations and credit reports. Order appraisals and title work.
• Reconciliation of General Ledger accounts and other general accounting tasks.
• Set up AFT payments on loans. Request ACH payments. Order coupon books.
• Review and scan documentation for accuracy, completeness, and record retention requirements. Ongoing tracking and updating of documents as needed.
• Read various reports and update files and programs as needed.
• Update and create procedures as needed.
• Answer telephone calls and emails to assist customers and co-workers.
• Assist with servicing tasks w/ investor sold loans.
• Taxes and insurance tracking.
• Review mail. Send checks and letters.
• Complete all assigned training courses and miscellaneous tasks as assigned.

Competitive pay and benefit package offered for this position. Benefit options include:

• Pay is commensurate with education and/or experience
• 401(k) program with no waiting period on receiving Bank match, money vested immediately
• Paid vacation hours, Paid Sick time, and Holiday Pay for all holidays observed by the Federal Reserve System
• Medical, Dental, Vision, Health Savings Account (HSA) options with Bank contribution + Flexible Spending Account (FSA) options.
• 100% Company Paid Short Term Disability, Long Term Disability, and Group Term Life/AD&D
• Additional voluntary benefit options include Supplemental Life/AD&D for Employees, Spouse, and Children
• Wellness Program

Minimum Qualifications:

• High School diploma or equivalent
• A minimum of one year of experience opening accounts in retail/business banking
• A minimum of one year of experience in lending preferred
• Excellent communication skills required; ability to work in a team environment, learn quickly, and apply knowledge as needed
• Proficient in computer skills and ability to operate standard office equipment
• Ability to uphold confidentiality and customer privacy in all situations
• Basic accounting knowledge preferred

Software Operating Requirements Include:

• Jack Henry/Silverlake, LaserPro, and Encompass preferred
• Microsoft Office Suite products including Outlook, Excel, Word, and Microsoft Teams

FNC Bank is an Equal Opportunity and Family Friendly Workplace certified employer. The Bank is committed to creating a diverse workforce; we support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.