Loan Processing Manager

First Atlantic Federal Credit Union; South Portland (ME); On-site; USD 75,000 - 105,000; Full time

Job summary

Atlantic Federal Credit Union is seeking a Loan Processing Manager to lead our loan processing team through consumer and mortgage loan workflows from application to closing. You will coach staff, ensure timely, accurate, and compliant documentation, and partner with vendors and departments to optimize the lending process.

The role emphasizes leadership development, operational excellence, and continuous improvement within a service-driven environment.

Qualifications

• Strong leadership and team development abilities.
• Knowledge of consumer and mortgage lending operations.
• Process improvement and problem-solving mindset.
• Excellent verbal and written communication skills.
• Strong organizational and analytical abilities.
• Ability to manage compliance requirements and operational risk.
• Commitment to continuous learning and professional growth

Responsibilities

• As Loan Processing Manager, oversee daily operations of consumer and mortgage loan processing functions.
• Lead a team dedicated to delivering outstanding service and operational excellence.
• Develop, document, and improve department procedures and workflows.
• Monitor loan conditions, approvals, and closing requirements to support seamless transactions.
• Maintain compliance with credit union policies and applicable regulations.
• Manage key vendor relationships supporting loan processing operations.
• Use reporting and analytics to measure performance and drive decisions.
• Foster partnerships across departments to improve communication and efficiency.
• Guide the team through change and promote professional growth.

Skills

Leadership

Lending operations

Process improvement

Communication

Organization & analytics

Compliance & risk

Continuous learning

Education

Associate degree or cert/licensing

Job description

Description

Lead the team behind exceptional lending experiences. At Atlantic Federal Credit Union, every loan we process is someone's next chapter, a first home, a reliable car, a fresh start. We're looking for a Loan Processing Manager who leads with that in mind: someone who builds a sharp, accountable team, keeps operations running like clockwork, and makes sure every member gets fast, accurate, compliant support from application to closing. If you love developing people as much as you love fixing what's broken, this role is for you.

What You'll Do

As Loan Processing Manager, you will oversee the daily operations of our consumer and mortgage loan processing functions while leading a team dedicated to delivering outstanding service and operational excellence.

Key Responsibilities

• Lead, coach, and develop a team of loan processing professionals.
• Ensure loan files move efficiently through the pipeline while meeting established service and closing timelines.
• Oversee the preparation and delivery of accurate, compliant loan documentation.
• Monitor loan conditions, approvals, and closing requirements to support seamless transactions.
• Maintain compliance with credit union policies and applicable federal and state regulations.
• Develop, document, and improve department procedures and workflows.
• Manage key vendor relationships supporting loan processing operations.
• Utilize reporting and analytics to measure performance, identify opportunities, and support decision-making.
• Foster strong partnerships across departments to improve communication and efficiency.
• Guide the team through change while promoting continuous learning and professional growth.

What Success Looks Like

The successful candidate will:

• Build an engaged, service-focused, and cross-trained team.
• Create a positive environment that values accountability, collaboration, and development.
• Anticipate challenges and proactively identify solutions.
• Communicate effectively with employees, leaders, members, vendors, and business partners.
• Consistently seek opportunities to improve processes and enhance the lending experience.
• Champion Atlantic's service standards and organizational values.

Atlantic is an Equal Opportunity Employer

Atlantic is an Equal Opportunity Employer.

Experience

• 3-5 years of lending, loan processing, operations, or related leadership experience.
• Demonstrated success leading, coaching, and developing employees.
• Experience managing priorities in a fast-paced, service-driven environment.

Education

• Associate degree or relevant certification or licensing, specialized industry training,

Skills & Competencies

• Strong leadership and team development abilities.
• Knowledge of consumer and mortgage lending operations.
• Process improvement and problem-solving mindset.
• Excellent verbal and written communication skills.
• Strong organizational and analytical abilities.
• Ability to manage compliance requirements and operational risk.
• Commitment to continuous learning and professional growth