Loan Processing & Customer Support Specialist

Union Bank; Arkansas; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Union Bank is seeking a Loan Assistant to support the Loan Operations team. The role involves processing loans, taking applications, and assisting Loan Officers under supervision.

You will help ensure accuracy, compliance, and timely delivery of loan documents while maintaining strong customer service. The position emphasizes teamwork, attention to detail, and the ability to manage multiple tasks in a fast-paced banking environment.

Qualifications

• A high school diploma or GED is required.
• Bachelor's degree in business, finance, or accounting is preferred.
• Previous banking or customer service experience is a plus.
• A valid driver's license and the ability to be covered under the company insurance policy is required.

Responsibilities

• Process loans and assist loan officers.
• Answer questions and phone calls when needed.
• Scan documents and check on loan files.
• Complete loans in accordance with state and federal regulations.
• Deliver exceptional customer service by displaying sincere, outgoing friendliness.

Job description

Union Bank is seeking a Loan Assistant to support the Loan Operations team. The role involves processing loans, taking applications, and assisting Loan Officers under supervision.

You will help ensure accuracy, compliance, and timely delivery of loan documents while maintaining strong customer service. The position emphasizes teamwork, attention to detail, and the ability to manage multiple tasks in a fast-paced banking environment.