Loan Operations Specialist – Operations Center – Cross Lanes

City National Bank; Cross Lanes (WV); On-site; USD 25,000 - 30,000; Full time

Job summary

City National Bank is seeking a Loan Operations Specialist 1 in Cross Lanes, WV to join a team that maintains loan files, processes transactions, and ensures accuracy across core and auxiliary systems.

The position emphasizes quality control, timely reporting, and strong customer service to branches. A high school diploma and banking exposure are preferred, with full-time, on-site hours.

Qualifications

• High school diploma or equivalent required.
• 6–12 months general banking experience preferred.
• Typically the employee may sit to perform the work; however, there may be some standing, walking, bending and lifting up to 25 pounds.
• Work is generally performed indoors in environmentally controlled conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Track and file required documents and safeguard loan files.
• Perform loan maintenance on core system and auxiliary software systems.
• Process loan transactions (payments, payoffs, reversals etc.).
• Process exception items including un-posted and out-of-balance transactions.
• Perform quality control reviews on all systems.
• Review loan reports (daily, weekly, monthly, quarterly).
• Loan compliance reviews.
• Meet customer service level agreements to the branches.

Skills

Strong attention to detail

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Operations Specialist 1

Loan Operations Hourly Full-Time Loan Operations Cross Lanes, WV, US

2 days ago Requisition ID: 4853

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers —and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank?At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.
• Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.
• Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
• Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Summary Description

Successfully performs vital functions in Loan Operations

Essential Functions

• Track and file required documents and safeguard loan files
• Perform loan maintenance on core system and auxiliary software systems
• Process loan transactions (payments, payoffs, reversals etc.)
• Process exception items including un-posted and out-of-balance transactions
• Perform quality control reviews on all systems
• Review loan reports (daily, weekly, monthly, quarterly)
• Loan compliance reviews
• Meet customer service level agreements to the branches

City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers —and that commitment extends across every role in our organization. We’re looking for talented individuals who share our dedication to excellence and understand the vital role customer service plays in everything we do.

Why choose City National Bank?At City, we understand that our employees are our greatest asset. That’s why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here’s what sets us apart:

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you’ll be part of an organization that constantly strives for innovation and improvement—always with the customer experience in mind.
• Career Growth Opportunities: We believe strongly in providing support for you to grow your skills and build a successful career. You will have opportunities to learn and advance within our organization with comprehensive training programs and ongoing professional development.
• Competitive Compensation and Benefits: In addition to a competitive salary, we offer paid time off, paid parental leave, medical, dental & vision coverage, and a 401(k) match.
• Strong Company Culture: Our employees are the heart of our organization. We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.

Summary Description

Successfully performs vital functions in Loan Operations

Essential Functions

• Track and file required documents and safeguard loan files
• Perform loan maintenance on core system and auxiliary software systems
• Process loan transactions (payments, payoffs, reversals etc.)
• Process exception items including un-posted and out-of-balance transactions
• Perform quality control reviews on all systems
• Review loan reports (daily, weekly, monthly, quarterly)
• Loan compliance reviews
• Meet customer service level agreements to the branches

Position Requirements

• High school diploma or equivalent
• 6 - 12 months general banking experience preferred
• Typically the employee may sit to perform the work. However, there may be some standing, walking, bending and lifting up to 25 pounds
• Work is generally performed indoors in environmentally controlled conditions
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Critical Skills / Expertise

• Strong attention to detail
• Ability to use Microsoft Office products

Schedule

Monday through Friday

Join City National Bank and become part of a team where every role plays a part in creating outstanding customer experiences. We look forward to hearing from you!

City National Bank is an Equal Opportunity Employer.