Loan Operations Quality Control Analyst

Trustmark National Bank; Pearl (MS); On-site; USD 52,000 - 76,000; Full time

Job summary

Trustmark Bank is seeking a Loan Operations Quality Control Analyst to proactively assess and maintain loan quality, ensuring coding integrity and regulatory compliance. You will use reports and analytics to identify deficiencies and propose training to improve accuracy.

The role supports audits (Sox, SBSF, CRA, HMDA) and requires strong Excel skills, meticulous data review, and the ability to work under tight deadlines in a regular M-F schedule.

Qualifications

• High School education/GED and five years job related experience in one or a combination of the following area: Loan Coding, Loan Compliance.
• Two years college education and four years job related experience in one or a combination of the following areas: Loan Coding, Loan Compliance.
• Extensive knowledge of loan compliance regulations.
• Extensive knowledge of loan coding requirements.
• Operational knowledge of loan structure parameters.
• Extensive knowledge of lending policies and procedures.
• General knowledge of loan accounting and impact of debits and credits.
• Ability to comprehend/articulate/communicate loan coding/structure requirements.
• Proficient in use of Excel including ability to develop in-depth spreadsheets.

Responsibilities

• Review and correct deficiencies in loan coding, billing, and payment allocations for loans noted on Maintenance Crosscheck and user written alert reports.
• Examine all loans booked for accuracy of loan codes and loan compliance. Correct and track deficiencies.
• Audit loans noted as exceptions by the Compliance Department during their ongoing reviews for accuracy of data for SBSF, CRA, and HMDA reporting.
• Audit loans noted as exceptions by Credit Administration during quarterly SOX audits and/or other reviews of loan codes.
• Draw conclusions based on loans monitored, deficiencies noted, and data tracked. Prepare monthly analysis for management including recommendation for improvement.

Skills

Analytical/judgmental skills

Detail oriented

Proficient in Excel

Ability to work under pressure

Education

High School/GED + 5 years related experience

Two years college + 4 years related experience

Tools

Excel

Job description

Loan Operations Quality Control Analyst

Job ID: 2026-19920

Regular Full-Time

Non-Exempt

Working Hours: M-F 8am - 5pm

Location: US-MS-Pearl

Company: Loan Operations - 10037

Job Grade: 8

Overview

The purpose of this job is to preemptively assess, analyze, and maintain loan quality through ensuring loan coding integrity via the following methods:

• Verifying accuracy of loan coding and rate limits as dictated by state and federal regulations and bank policy
• Utilizing existing system generated quality control reports and developing new and/or additional reports as required to ensure the integrity of the reported loan data
• Identifying deficiencies, drawing conclusions, and working with management to identify and minimize problem areas by recommending the proper training requirements for associates
• Assist with Sox, SBSF, CRA and HMDA audits

Responsibilities

• Review and correct deficiencies in loan coding, billing, and payment allocations for loans noted on Maintenance Crosscheck and user written alert reports.
• Examine all loans booked for accuracy of loan codes and loan compliance. Correct and track deficiencies.
• Audit loans noted as exceptions by the Compliance Department during their ongoing reviews for accuracy of data for SBSF, CRA, and HMDA reporting. Respond as required, correct if needed and track deficiencies.
• Audit loans noted as exceptions by Credit Administration during quarterly SOX audits and/or other reviews of loan codes. Respond as required, correct if needed and track deficiencies.
• Draw conclusions based on loans monitored, deficiencies noted, and data tracked. Prepare monthly analysis for management including recommendation for improvement.
• Specialized responsibilities/tasks assigned by management including but not limited to review of loans noted for deficiencies by regulatory authorities.
• Perform additonal duties as assigned.

Qualifications

• High School education/GED and five years job related experience in one or a combination of the following area:
  • Loan Coding
  • Loan Compliance
  • -OR-
• Two years college education and four years job related experience in one or a combination of the following areas:
  • Loan Coding
  • Loan Compliance
• Extensive knowledge of loan compliance regulations
• Extensive knowledge of loan coding requirements
• Operational knowledge of loan structure parameters
• Extensive knowledge of lending policies and procedures
• General knowledge of loan accounting and impact of debits and credits
• Ability to comprehend/articulate/communicate loan coding/structure requirements
• Ability to work well under pressure and within tight deadlines
• Time management principles to prioritize workload
• Analytical/judgmental skills
• Ability to work independently
• Detail oriented with an emphasis on accuracy
• Organizational skills
• Research skills
• Proficient in use of Excel including ability to develop in-depth spreadsheets

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.