Quality Control Specialist

Century Next Bank; Crossett (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Century Next Bank in Crossett, AR is seeking a Quality Control Specialist to review new, renewed, and modified loans for accurate system setup and documentation. This role ensures proper recording of exceptions, supports regulatory compliance, and maintains customer statement integrity.

The position emphasizes problem solving, attention to detail, and teamwork to resolve issues and improve procedures. Office environment with standard banking hours and potential overtime.

Qualifications

• Must be able to review loan documentation against system reports for accuracy.
• Must verify all required loan documents are present and complete.
• Ability to identify and record exceptions and follow guidelines.
• Strong problem solving, organizational, and communication skills.

Responsibilities

• Review new, renewed, and modified loans for accurate system setup.
• Compare executed loan documents to approved terms to confirm accuracy.
• Record and clear exceptions following department guidelines.
• Update procedures related to the role and assist with special projects as needed.
• Escalate complex issues to supervisor and adhere to bank policies.

Job description

Benefits

• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Summary/Objective

The Quality Control Specialist is responsible for reviewing new, renewed, and modified loans that have been booked and scanned to ensure accurate system setup, identification of missing or incorrect documentation, and proper recording of exceptions. This work supports accurate financial reporting, regulatory compliance, and customer statement integrity.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Review loan documentation against system reports to verify that new renewed, and modified loans are booked accurately, in accordance with department procedures.
• Compare executed loan documents to the approved terms to confirm accuracy and identify any discrepancies.
• Verify that all required loan documents are present and complete by reviewing the executed loan file against the applicable checklist.
• Record newly identified exceptions and clear resolved exceptions in accordance with department guidelines.
• Responsible for updating procedures of job duties as it pertains to related position.
• Be available as needed to cross train and perform additional tasks as assigned.
• Utilizes problem solving skills, external resources, and internal resources to resolve issues.
• May assist with special projects designated by supervisor or manager.
• Escalates complex problems (i.e. production, system problems and/or collateral documentation issues) to supervisor or manager.
• Adheres to the BSA Policy and all other Bank Policies.
• Other duties and responsibilities that may be assigned by supervisor or manager.

Competencies

• Problem Solving/Analysis
• Teamwork orientation
• Initiative
• Time management
• Knowledge of office methods, procedures, and practices including the use of standard office equipment
• Detail oriented
• Organized
• Motivated
• Strong communication skills

Supervisory Responsibility

None

Work Environment

This position operates in a professional office environment. This role routine uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and spreadsheets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job may also require the employee to frequently lift at least 25 pounds.

Position Type/Expected Hours of Work

This is a full‑time non-exempt position. This position requires tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position may require occasional evening and weekend work as needed.

Travel

Travel is primarily local during the business day, although some out‑of‑area and overnight travel may be expected.

Preferred Education and Experience

Experience in problem resolution, ability to set and achieve goals, results‑driven attitude, communication skills, organizational skills, attention to detail, and advanced computer skills.

Minimum

Equivalent combinations of experience, training and/or education approved by Human Resources

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Equal Opportunity Employer/Veterans/Disabled