Loan Operations Lead

Autyn; Austin (TX); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity compensation

Hybrid schedule

Job summary

Autyn, an AI-native mortgage processing company in Austin, TX, is seeking a Loan Operations Lead to own the processing pipeline from application to closing. You will manage residential files end to end, review documents, calculate income, and coordinate third-party orders to drive faster closings.

You will also own borrower and originator relationships, set guideline policy, translate findings into product requirements with engineering, and build the operating model with SOPs and service levels

Qualifications

• 3+ years in mortgage loan processing, loan officer assistance, underwriting support, or operations.
• Strong knowledge of residential mortgage documentation and agency guidelines.
• Detail oriented and organized, able to prioritize, problem solve, and work independently in a fast-paced environment.
• Resourceful in identifying and owning issues and producing effective results.
• Good judgment, and the ability to handle confidential borrower information with discretion and in accordance with privacy requirements.
• Comfort with technology: able to learn new systems quickly, and experienced using AI tools in daily work.
• Excellent written and verbal communication, with a practice of responding promptly and closing loops.
• Austin, TX area preferred.

Responsibilities

• Run the pipeline. Manage residential files end to end: documentation review, income calculations, underwriting submission, third-party orders, and conditions through clear-to-close.
• Own both sides of the relationship. Be the person borrowers and referring loan officers trust to answer within the hour and to flag risk before it becomes a delay.
• Set guideline policy. Research FNMA, FHA, VA, and investor overlays, take a defensible position on the ambiguous questions, and build the precedent library the whole pipeline runs on.
• Shape what gets built. Validate income calculations, document extraction, and condition logic against source documents, then turn what you find into product requirements with engineering.
• Make manual work obsolete. Spot the task you've done by hand three times and get it automated.
• Build the operating model. SOPs, service levels, turn-time targets, capacity models, queue design, and the training program the processing team ramps on.

Skills

Mortgage processing

Attention to detail

Communication

Problem solving

Time management

Privacy/compliance

Tech-savvy

Verbal/written communication

Tools

Encompass

Arive

Job description

Autyn is an AI-native mortgage processing company rapidly growing in Austin, TX.

Mortgage back-office is still done by hand. Someone pulls the paystubs and the tax returns, calculates the income line by line, chases conditions over email, and holds the whole file together in their head. We're rebuilding the entire business as software, compressing the time and cost it takes to close a loan with better outcomes for loan officers and lenders while improving the home buying experience for borrowers.

About this role

AI is reshaping the mortgage industry, and loan processing sits in the middle of it.

We're hiring a Loan Operations Lead to own the processing function as we scale our customer channel. You'll run the loan pipeline from application to closing and improve the standard and metrics it runs on: service levels, turn-time targets, fewer conditions, and number of file touches. This is a founding seat on the operations team, with direct ownership of how Autyn delivers outcomes for every originator and borrower we serve.

What you'll do

Run the pipeline. Manage residential files end to end: documentation review, income calculations, underwriting submission, third-party orders, and conditions through clear-to-close.

Own both sides of the relationship. Be the person borrowers and referring loan officers trust to answer within the hour and to flag risk before it becomes a delay.

Set guideline policy. Research FNMA, FHA, VA, and investor overlays, take a defensible position on the ambiguous questions, and build the precedent library the whole pipeline runs on.

Shape what gets built. Validate income calculations, document extraction, and condition logic against source documents, then turn what you find into product requirements with engineering.

Make manual work obsolete. Spot the task you've done by hand three times and get it automated.

Build the operating model. SOPs, service levels, turn-time targets, capacity models, queue design, and the training program the processing team ramps on.

What we’re looking for

• 3+ years in mortgage loan processing, loan officer assistance, underwriting support, or operations in another regulated industry.
• Strong working knowledge of residential mortgage documentation and agency guidelines, or a demonstrated ability to learn a complex rulebook quickly.
• Detail oriented and organized, able to prioritize, problem solve, and work independently in a fast-paced environment.
• Resourceful in identifying and owning issues and producing effective results.
• Good judgment, and the ability to handle confidential borrower information with discretion and in accordance with privacy requirements.
• Comfort with technology: able to learn new systems quickly, and experienced using AI tools in daily work.
• Excellent written and verbal communication, with a practice of responding promptly and closing loops.
• Austin, TX area preferred.

Nice to have

• Active NMLS / MLO license
• Experience with Encompass, Arive, or a comparable LOS
• VA, FHA, construction, jumbo, or non-QM experience
• Prior startup or high-growth company experience

Compensation and logistics

• Full-time W-2 (Base salary + volume-based per-file incentive)
• Equity compensation tailored to experience
• Hybrid schedule (3 days/week on-site in the Austin area)